Operations Shift Supervisor, NB

We are currently looking for a Full Time Operations Shift Supervisor, NB to join our Ada Gaming Operations Unit 2 team located at the Ada Gaming Center.

Summary:
Supervises Electronic Games employees on designated shift, ensures compliance with all gaming regulations and internal policies and procedures, as well as, implements staffing/development plans and related procedures designated to enhance departmental operations and growth.

Responsibilities:

* Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency

* Completes all training and development requirements and participates in continuing education opportunities

* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards

* Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area

* Ensures employees and resources complete assigned training and development

* Resolves guest complaints using reflective listening, courtesy, and providing financial resolution as needed to create a winning experience for the customer and facility

* Compares machine and ticket discrepancies by using the ACSC system as needed

* Prepares shift reports

* Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility
- Participates in candidate selection process
- Assigns tasks and responsibilities of assigned staff
- Reviews and documents work effectiveness of assigned staff
- Coaches and corrects assigned staff through performance deficiencies
- Observes and documents work behaviors of assigned staff
- Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues

* Ensures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work area

* Ensures all audits, reports and other operational communications are accurate and timely
- Completes a variety of standard and ad hoc reports as required
- Assists staff with accomplishing goals
- Ensures staff stays in assigned areas
- Investigates and resolves discrepancies
- Resolves minor employee concerns
- Communicates area performance and operational information to line of support
- Approves/denies time off requests

* May direct and support staff in other areas as needed

* Performs all other duties as assigned

Competencies:
Essential:

* Able to follow instructions, both written and oral

* Ensures compliance

* Able to adhere to all scheduling and attendance requirements

* Honesty, truthfulness, reliability, accountability

* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines

* Works well within a team

* Ability to train individuals or small groups on specific tasks or procedures and engage with different learning styles

* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

* Interpersonal skills to motivate, investigate, inspire

* Writes effective communications with team, departments, guests and management

* Keeps written records

Skills:
Essential:

* Count lrg amts of cash by hand / with cash counting machines

* Basic Computer skills

* Perform minor repairs on gaming machines

Experience:
Essential:

* 1 year directly related experience

Education:
Essential:

* High School, GED or Equivalent

Credentials:
Essential:

* Pass gaming background check

* CN Core Leadership Level 1

* Gaming license or permit as required by assigned position

Working Conditions:
Essential:

* May work where cigarette smoking occurs

* Bright and Flashing lights

* Fast-paced environment

* May work in loud or noisy areas

* Noisy

* Potential exposure to blue and or white…