Specialist Technician, Technology - IT Support

Position Summary

VIZIO’s Information Technology team is seeking a Specialist Technician to join their growing team. The successful candidate will work with cutting‑edge technology that helps facilitate productivity, security, and collaboration. The Specialist Technician will report to the Technology Support II and provide hands‑on support to employees in their local office and company‑wide employees via remote assistance.

• Support onboarding of employees in weekly New Hire Orientation meetings.
• Collaborate with other technicians to provide rotational weekend support.
• Provision PC, Mac, and Linux based hardware for new employees.
• Provide L1/L2 support to users locally and company‑wide via Email, Chat, or Phone while following established SLAs, policies, and SOPs.
• Assist Infrastructure and Client Services teams with testing and deployment of new hardware, software, and operating systems.
• Provide support for Video Conferencing Systems.
• Collaborate with senior team members and team leadership on hardware requirements to facilitate maximum productivity.
• Oversee inventory and stocking levels for IT assets at your local office.
• Coordinate with local office manager for building access and maintaining IT‑managed office equipment.
• Occasional voluntary travel to other offices throughout the U.S. as needed.
• Other tasks as assigned by team leadership.

• Minimum education:
  
  High School Diploma.
• Advanced understanding of current Windows and macOS versions, with 1+ years of experience supporting the OS.
• 1+ years of related work experience.
• Self‑starter who thrives in a fast‑paced, rapidly evolving environment.
• Hard‑working team player with a “no task is too small” attitude.
• Ability to explain technical issues to non‑technical users.
• Ability to work with software developers when assistance is needed, providing correct solutions and root‑cause analysis.
• At least 1 year working with ticketing systems such as Jira and Service Now.
• At least 1 year working with Office 365 Admin Center.
• Beginner understanding of Command Prompt, Power Shell, and Terminal.
• Solid foundation of Windows and macOS imaging.
• Knowledge of self‑service software installation tools such as Company Portal and Manage Engine.
• Understanding of Active Directory tools.

• Hourly wage range: $21.00 – $40.00, with actual hourly rate equal to or exceeding the required minimum wage applicable to the job location.
• Potential additional compensation in the form of premiums ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season, or specific work performed.
• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase plan, and company‑paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Short‑term and long‑term disability coverage.
• Military Leave Pay and adoption or surrogacy expense reimbursement.

14901 QUORUM DR, DALLAS, TX , United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.