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Front Desk Supervisor

Job in Ahmadi - Kuwait
Other locations:
Ahmadi
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Company: Hilton Worldwide
Full Time position
Listed on 2019-10-05
Job specializations:
  • Hotel Work
    Concierge, Hotel Front Desk, Hotel Management
  • Hospitality
    Guest Services
Job Description & How to Apply Below
Position: Front Desk Supervisor - Ahmadi


A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.


What will I be doing?


As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:


· Supervise Front Desk operations during your assigned shift to a consistently high standard

· Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

· Advise your shift team of any special events or VIP Guests in the hotel that day

· Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work

· Maximize sales revenues through up-selling and marketing program

· Manage Guest requests, inquiries, and complaints promptly and completely

· Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
Position Requirements
Less than 1 Year work experience
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
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