Lead Information Technology Analyst

The Lead IT Analyst is responsible for maintaining the integrity, confidentiality, accountability and availability of Asite information systems.

This role involves deploying and monitoring IT systems for potential threats, implementing security controls, ensuring compliance with policies, procedures and regulations, and supporting and manage day-to-day IT operations.

The analyst works closely with internal stakeholders to identify risks, resolve incidents, and strengthen the organization’s overall cybersecurity and data privacy posture. You’ll have to manage a small team of junior and/or interns as part of your remit and you must manage, mentor and grow them as part of your daily work.

You’ll be part of the Global Information Security, Data Privacy and IT Team where you’ll have much to learn and grow across. You’ll also have a dotted line reporting to the Head of Security Operations and/or CISO during incidents.

IT Operations:
Provide technical support for hardware, software, and network issues at a global level, not just local.
Very strong knowledge of Identity Providers (IdP) such as MS ENTRA , Google Work spaces and others along with integrations for SAML v2 and OpenID
Monitor system performance and ensure the confidentiality, integrity, accountability and availability of IT services.
Assist in the definition, project management, installation, configuration, and maintenance of IT infrastructure both local and Global
Manage user accounts, permissions, and access rights within the IAM (Information Access Management) and RBAC (Role based access control)
Management of vendors
Management of equipment, repairs and stocks
Maintain and update IT systems such as laptops, local servers, firewalls, and other tools and systems using MDM or directly.
Automated processes and procedures along with integration of platforms as defined by the Global IT Manager and/or the CISO
Respond to and document security incidents, providing detailed reports working in collaboration with the Info Sec Team.

Compliance & Policy:
Ensure compliance with relevant laws, standards, and frameworks – EU/UK GDPR, ISO 27001, ISO 9001, NIST SP 800-53, FedRAMP Medium Impact just to name a few.
Maintain up to date and improve Standard Operational Procedures
Assist in third-party risk assessments and vendor security reviews and/or audits

Project Support:
Actively participate in IT and security-related projects, including new system design, project management, implementations and upgrades.
Support disaster recovery and business continuity planning and testing of IT systems
Collaborate with cross-functional teams to integrate security and data privacy into business processes.

Required Qualifications:

English and Gujarati at a bilingual or at least Professional level is a must, intermediate or higher knowledge of other languages such as Arabic or Mandarin highly preferred.
Diploma or bachelor's degree in information technology, Cybersecurity, Computer Science, Data Science, Mathematics, Physics, Chemistry or a related field or equivalent experience.
At least 8 years of experience in IT support
Familiarity with security tools – vulnerability scanners, EDR/XDR/MDR, IDS/IPS, Endpoint Protection, Data Loss Protection, SIEM.
Deep knowledge of operating systems - Windows, Linux, MacOS, iOS, Android -, networking, MDM and cloud environments.
Extensive experience in ENTRA , Google Work spaces and the security eco-system around it.
Good experience of automating and integrating processes and procedures along with data manipulation using APIs, webhooks, MCP’s and other technologies
Understanding fundamentals of cybersecurity principles, threats, and defence techniques.

Preferred Certifications (a plus):
Microsoft Certified:
Security, Compliance, and Identity Fundamentals
Cisco CCNA Security or equivalent
Preferred: ITILv4

Background:
Highly preferred candidates that are former Military, Police or Intelligence

Key

Skills:

Proactive with a constant aim to improve yourself and the workplace and mentor the rest of the team
Independent but able to work within a chain of command and across teams
Able to train and mentor junior personnel
Analytical thinking and problem-solving
Attention to detail
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