Systems Engineer

Itology
365 delivers modern technology solutions and services designed to support organizations of all sizes. We focus on providing reliable uptime and enterprise-level capabilities through strong infrastructure, proactive support, and best-in-class service.

Our team partners closely with clients to design and support IT environments that drive long-term growth, stability, and security. At Itology
365, technology is used strategically to enable business success.

This is a full-time IT Support Engineer role based in Akron, OH. Candidates should be located in Northeast Ohio or Indianapolis, IN
, and available for on-site work in Akron and occasional client visits as needed.

This role combines day-to-day helpdesk ownership (Tier 1/2) with escalated technical support and project work (Tier 2/3). You will serve as a key escalation point while still being hands-on with support tasks across multiple client environments.

Responsibilities include:

• Owning and resolving helpdesk tickets (Tier 1/2) across users, devices, and applications
• Troubleshooting and resolving Tier 2/3 issues involving servers, networking, and Microsoft 365
• Supporting and maintaining:
• Windows environments and Active Directory
• Microsoft 365 tenants
• Backup systems (Veeam or similar)
• Assisting with projects, migrations, and infrastructure improvements
• Monitoring systems, applying updates/patches, and ensuring stability and security
• Documenting configurations, procedures, and client environments
• Collaborating with senior engineers on complex issues and escalations
• Participating in occasional after-hours maintenance, incident response, or project cutovers

• 3–7 years of IT experience (MSP experience strongly preferred)
• Strong experience with:
• Windows 10/11 and Windows Server
• Active Directory and Group Policy
• Microsoft 365 (Exchange, Teams, SharePoint basics)
• Experience with:
• Virtualization (VMware, Hyper-V, or similar)
• Backup solutions (Veeam or similar)
• Networking fundamentals (DNS, DHCP, VPNs, firewalls)
• Ability to troubleshoot issues independently and take ownership through resolution
• Strong communication and documentation skills

• Salary range: $40,000–$70,000 depending on experience
• Clear path to Senior Systems Engineer (Tier 3/4)
• Exposure to real-world infrastructure, escalations, and project work

• Balanced role:
  hands-on support + real engineering exposure
• Work across multiple environments and technologies
• Opportunity to grow into a senior engineering role
• Collaborative, technically driven team environment