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Configuration Analyst - IT Enterprise Delivery
Job in
Akron, Summit County, Ohio, 44301, USA
Listed on 2026-06-07
Listing for:
First Energy
Full Time
position Listed on 2026-06-07
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
First Energy at a Glance
We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.
First Energy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, First Energy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.
About the Opportunity
This is an open position with First Energy Service Co., a subsidiary of First Energy Corp. [SC00]
Position Summary
The Application Configuration Analyst is responsible for the administration, configuration, support, and optimization of the IBM File Net content management platform. This role ensures the reliability, performance, security, and compliance of enterprise content repositories while supporting business users, IT partners, and regulatory requirements.
The right candidate will serve as a key technical resource for maintaining system stability, enabling process automation, and supporting records and information governance.
Responsibilities
* Administer and maintain IBM File Net Content Manager and IBM Enterprise Records (IER), including Object Stores, Content Engine (CPE), Content Navigator (ICN), and related supporting components, with limited Process Engine use required for IER functionality.
* Monitor system health, performance, and storage capacity; proactively identify and remediate issues.
* Plan, execute, and support upgrades, patching, backups, and restores for File Net applications and supporting components, including CPE, ICN, and records-related services.
* Support disaster recovery planning, testing, and execution for File Net environments.
* Configure and manage File Net security, roles, permissions, and access controls.
* Ensure compliance with enterprise records management, retention, and legal hold policies.
* Support audits (e.g., SOX, regulatory, internal) by providing system documentation, evidence, and access reviews.
* Partner with Records Management, Legal, and Compliance teams to align File Net configurations with governance requirements.
* Provide Tier 2/3 support for File Net-related incidents and service requests.
* Troubleshoot content access, workflow, ingestion, and performance issues.
* Assist business users and application teams with document management, workflows, and metadata design.
* Support onboarding, training, and knowledge transfer for File Net users and administrators.
* Support integrations between File Net and other enterprise systems (e.g., Service Now, SAP, SharePoint, custom applications).
* Collaborate with automation and development teams for document ingestion and process optimization.
* Participate in solution design reviews to ensure File Net best practices are followed.
* Maintain system documentation, runbooks, architecture diagrams, and operating procedures.
* Identify opportunities to improve performance, usability, security, and automation capabilities.
* Stay current on File Net product updates, industry trends, and content management best practices.
* Lead and coordinate File Net platform upgrades and application deployments, working with infrastructure, database, and dependency teams as needed.
* Administer and support Web Sphere Application Server environments hosting File Net applications, including application deployments, configuration, patching, and troubleshooting related to File Net and Records services.
Required Qualifications
* Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
* 7+ years of hands-on experience administering IBM File Net Content Manager or similar enterprise content management platforms.
* Experience supporting production systems in a large, enterprise environment.
* Strong knowledge of IBM File Net components (Content Engine, IBM Enterprise Records, Object Stores, workflows, security model).
* Experience administering Web Sphere Application Server environments supporting…
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