Shopping Representative - Al-Futtaim IKEA UAE

Shopping Experience Representative - Al-Futtaim IKEA - Al Ain, UAE

Position Overview The Shopping Experience Representative at Al-Futtaim IKEA in Al Ain plays a key frontline role in delivering a welcoming, efficient, and customer-focused store experience. This position is responsible for managing the Info Desk, supporting Returns and Exchanges, handling cash transactions accurately, and ensuring a safe and positive environment for customers and families. The role directly contributes to customer satisfaction, brand trust, and smooth store operations.

• Country: UAE
• City:
  Al Ain
• Industry: Retail
• Function:
  Retail Customer Service
• Salary:  AED per month (market estimated)
• Gender: Any
• Candidate Nationality:
  Any
• Job Type: Full-time

• Welcome customers upon arrival, provide shopping tools and information, and ensure they feel supported throughout their store visit.
• Assist customers at the Returns and Exchange desk, ensuring processes are efficient, fair, and aligned with store policies while retaining customer trust.
• Handle routine customer complaints professionally and courteously, escalating to Duty Manager when required.
• Follow cash handling SOPs, receive payments through multiple methods, and ensure 100 percent accuracy in all transactions.
• Count and reconcile cash floats before opening and after closing to maintain financial accuracy and compliance.
• Explain Smaland admission policies clearly and ensure children's safety is prioritized at all times.
• Make announcements and coordinate with parents if issues arise in the playroom area.
• Book IKEA services such as home delivery, assembly, and measurement accurately through system tools.
• Prepare daily, weekly, and monthly reports related to returns, exchanges, and cash reconciliation.
• Identify and report product faults, safety concerns, or transportation issues based on customer feedback.

High School diploma or equivalent qualification. Minimum 2 years of experience in a customer service or front-facing retail role. Comfortable handling cash transactions and customer-facing responsibilities in a busy retail environment. Strong customer-oriented mindset with the ability to resolve issues calmly and efficiently.

• Customer service and complaint handling
• Cash handling and transactional accuracy
• Retail operations awareness
• Clear verbal communication
• Problem-solving and decision-making

Be part of a globally trusted retail brand focused on improving everyday life for customers.

Work in a supportive, values-driven environment that emphasizes teamwork and service excellence.

Develop strong customer service and retail operations skills within a structured international organization.

Contribute directly to creating positive shopping experiences that build long-term customer loyalty.

Al-Futtaim Retail is a leading retail organization across the Middle East, Africa, and Asia, managing iconic global brands including IKEA. Al-Futtaim IKEA operates with a strong commitment to customer care, safety, and operational excellence, offering inspiring home furnishing solutions while fostering a diverse, inclusive, and growth-oriented workplace in the UAE.