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Call Center Representative - BDC

Job in Albany - Albany County - NY New York - USA
Company: DePaula Ford
Full Time position
Listed on 2020-10-24
Job specializations:
  • Customer Service/Help Desk
    Call Center, Customer Service Rep
Job Description & How to Apply Below

DePaula Ford-Mazda is hiring a call center representative to work in our Business Development Center scheduling appointments for our Sales Department.

If you are a customer service-oriented, self-motivated professional who is seeking an opportunity with a pay structure that rewards for individual accomplishments then this is the perfect opportunity for you.

BDC or call center experience is preferred, however, we are willing to train the applicant with the drive and enthusiasm that will provide our customers with outstanding service.


  • Handle all inbound phone appointments and inquiries
  • Make outbound calls to inform customers of vehicle upgrade options
  • Work with internet leads to set a proper appointment
  • Follow-up with customers to improve customer experience


  • Excellent phone presence
  • Excellent verbal and written communication skills
  • Self- motivated
  • Proficient with Microsoft Word, Excel and Outlook
  • Organized
  • Excellent attendance and punctuality


  • Salary plus commission
  • Weekly Pay
  • Medical, Vision, and Dental Insurance
  • Life Insurance
  • Opportunities for advancement
  • Paid Vacation and Sick Time
  • 401(k) with employer contribution
  • Employee Discounts
Position Requirements
Less than 1 Year work experience
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