Technical​/Business Data Analyst

UNIVERSAL Technologies is seeking a Technical/Business Data Analyst for a hybrid role in Albany, NY supporting business process analysis, operational documentation, reporting, and data‑driven decision‑making initiatives. Local candidates with an active Linked In are preferred. This position requires strong experience in business analysis, SQL development, data analysis, stakeholder engagement, and documentation within enterprise environments.

Onsite 2 days/week. 1 year contract approximately.

UNIVERSAL Technologies is a certified Women‑Owned (M/WBE) IT solutions and consulting company focused on delivering enterprise systems that significantly improve our clients’ IT performance. We specialize in Development, Business/Systems/Data Analysis, Project Management, Cyber Security, Network Engineering, and High‑Level System Architecture. For over 15 years, UNIVERSAL Technologies has supported organizations in modernizing their IT strategies and operations while serving as a trusted extension of their internal technology teams.

W2 employees can expect:

• Competitive pay
• Group Life Insurance
• 401K
• HSA/FSA
• Pre‑Tax Transportation Program
• Generous Paid Time Off/Holiday Policy

• Bachelor’s degree in Business, Information Systems, Data Analytics, Public Administration, or related field
• 5–7+ years of relevant experience in business analysis, data analysis, or related roles
• Strong analytical, problem‑solving, and critical thinking skills
• Experience gathering, documenting, and validating business requirements and operational processes
• Experience developing Business Requirement Documents (BRDs), use cases, workflow diagrams, and process documentation
• Proficiency writing, optimizing, and maintaining SQL queries for reporting and data analysis
• Experience collecting, cleaning, validating, reconciling, and analyzing structured and unstructured data
• Experience developing reports, dashboards, and visualizations using Excel, Power BI, Tableau, or similar reporting tools
• Ability to translate analytical findings into business insights and actionable recommendations
• Experience documenting analytical methodologies, assumptions, data sources, and reporting logic
• Strong written and verbal communication skills with the ability to support both technical and non‑technical stakeholders
• Ability to manage multiple priorities within a client‑facing environment
• Experience creating, standardizing, and maintaining Standard Operating Procedures (SOPs) and operational documentation
• Knowledge of data governance, data modeling, or ETL processes
• Experience supporting healthcare, pharmacy programs, Medicaid, Long‑Term Care (LTC), or EVV environments preferred
• Relevant certifications such as CBAP, PMI‑PBA, PMP, or data analytics certifications preferred

• Elicit, document, and validate business requirements through stakeholder engagement sessions
• Develop Business Requirement Documents (BRDs), use cases, workflow diagrams, and process flows
• Document current‑state and future‑state business processes and operational workflows
• Create, standardize, and maintain SOPs and operational documentation
• Support strategic initiatives by translating business goals into actionable processes and documentation
• Write, optimize, and maintain SQL queries for reporting, analysis, and data validation activities
• Collect, clean, analyze, and reconcile structured and unstructured datasets
• Perform data quality assurance, validation, and reconciliation processes
• Develop reports, dashboards, and visualizations to support operational and business decision‑making
• Translate analytical findings into business insights, reporting requirements, and process improvements
• Document analytical approaches, assumptions, methodologies, and data sources
• Support technical and non‑technical stakeholders in understanding data outputs and reporting capabilities
• Align business requirements with reporting solutions, data structures, and analytics capabilities

UNIVERSAL Technologies is an equal opportunity employer.