Waste Water Application Specialist

Base pay range
: $/yr - $/yr

REPORTS TO
:
Director of Tidal Clear™

STATUS
:
Full time, exempt

LOCATION
: remote (Midwest, California, or East Coast)

Salary Range
: $125,000-$140,000/year based on interview outcome and qualifications

BENEFITS
:
Medical, dental, and vision insurance, optional FSA/HSA, 401k with 6% employer match, life and AD&D insurance, Employee Assistance Program, short & long term disability, tuition reimbursement, 21.67 days of paid time off + 10 holidays

We believe that sustainability should not require customers to compromise on price, convenience, or performance. Our mission is to create positive and systemic environmental impact by making our biopolymer solutions cost competitive, more convenient, and better performing than the synthetic chemicals we displace. We value innovation and take pride in challenging the status‑quo; we choose to view obstacles as opportunities. We value new ideas and encourage the team to apply creativity and invent new solutions to meet challenging demands.

We foster open, direct communication, and a collaborative working environment through our unique approach to work culture. We value our employees and demonstrate that through our compensation and benefits programs and opportunities for growth and development.

Tidal Vision strives to build and invest in the highest performing and most innovative team. We put our people and customers above process, avoid company‑wide rules as much as possible, and have the courage to take unusual approaches to advance our mission. With this approach, we believe we can create a more flexible, fun, stimulating, creative, collaborative, and innovative organization.

Our commitment to developing, practicing and promoting direct and open communication, responsibility and freedom, and leading with and seeking context is a responsibility for every role at Tidal Vision.

The Waste Water Application Specialist will provide routine to complex field support for our water treatment solutions at customer sites and remotely. This position will be responsible for understanding customers’ needs, determining the proper solution, and delivering configured products and systems that meet the customer’s needs. The technical application specialist will have extensive conversations with end users and suppliers, to determine what success looks like for them and ultimately what value we can add for them.

This role will work very closely with R&D/product development departments. This role will also be responsible for educating our sales team, our customers and other application specialists about the gained knowledge.

• Determine customer’s needs and priorities (carbon footprint, dosing, product price, transport cost, sludge use/disposal...) and show the value our products can bring to them and/or their customers.
• Travel to customer sites to provide product testing/troubleshooting and training on how to use our products effectively.
• Respond to on-demand technical services.
• Work closely with sales and R&D to provide insight into and training on applications/dosage rates and new service opportunities.
• Act as an internal escalation point for advanced customer related issues, for wastewater.
• Primary resource for product and application questions received by Customer Service.
• Produce case studies for internal and external use (white papers) based on the results of your own work and your collaboration with sales and the R&D department.
• Support the divisional sales team in responses to customer’s requests and developing project solutions.
• The technical application specialist will gather data to assist with product development, marketing, and commercial strategy for specific products.
• Responsible for learning and understanding all of the products available to our customers to understand technology and benefits to recommend the best product for customer applications.
• Responsible for educating our sales team, our customers and other application specialists about our products and how to use them efficiently. Share knowledge and findings with the different teams and maintain high levels of communication and collaboration.
• Collaborate with…