Manager - Program & Project Management

Manager - Program & Project Management Job Title TPM Support Operational Change Management< <

Job Summary <
We are seeking a highly organized and proactive TPM Support professional for Operational Change Management to drive and support enterprise wide operational changes ensuring smooth execution stakeholder alignment and minimal business disruption The ideal candidate will work closely with cross functional teams to manage change requests governance processes communication plans risk assessments and implementation tracking This role requires strong coordination problem solving and stakeholder management skills with a focus on operational excellence and continuous improvement<

Key Responsibilities <
Support endtoend Operational Change Management processes across business and technology functions<
Coordinate change requests approvals scheduling and implementation activities across multiple teams<
Ensure adherence to organizational change governance compliance and audit requirements<
Maintain change calendars release schedules and operational readiness checklists<
Collaborate with stakeholders including Engineering Infrastructure Security Operations and Business teams<
Conduct impact assessments risk analysis and dependency mapping for planned operational changes<
Track incidents post-implementation reviews and lessons learned to improve future execution<
Prepare dashboards status reports executive summaries and governance presentations<
Drive communication plans for stakeholders before during and after operational changes<
Support process standardization and continuous improvement initiatives for change management practices<
Identify bottlenecks and recommend solutions to improve operational efficiency and service stability<
Ensure minimal service disruption and strong incident prevention through effective planning and execution<
Required Skills<
Strong understanding of ITILbased Change Management processes Experience in Operational Change Management Release Management or Service Management Knowledge of incident management problem management and service transition processes

Experience with Service Now or similar ITSM tools Strong project coordination and stakeholder management skills Excellent documentation reporting and communication skills Ability to work in fastpaced cross functional enterprise environments Strong analytical and problem solving capabilities Experience in risk assessment and compliance driven environments Familiarity with governance and audit processes

Preferred Qualifications Bachelors degree in Computer Science Information Technology Business Administration or related field ITIL Foundation certification preferred PMP PRINCE2 or related project management certification is a plus Experience supporting large scale enterprise transformation programs preferred<
Exposure to cloud operations infrastructure services or managed services environments is an advantage<
Experience< 5 plus years of experience in Change Management TPM Support IT Operations or Service Management roles<
Work Location<
Hybrid Onsite based on business requirements<
Shift Timings<
Flexibility to support business critical operational windows and change implementation schedules as needed Albuquerque - New Mexico - USA7 - 10 Years
10R Albuquerque - New Mexico - USA
06-May-2026

NACTIVE
1460649 Mandatory Skills :
Change management, Project Governance, Project Planning, Scope & Change Management, Security Operations Center (SOC)