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Relations Specialist- Foxchase

Job in Alexandria - Fairfax County - VA Virginia - USA , 22313
Company: Apartment Investment & Mgmt
Full Time position
Listed on 2021-04-02
Job specializations:
  • Customer Service/Help Desk
    Customer Service Rep, International Support
  • Real Estate/Property
Job Description & How to Apply Below
Position:  Resident Relations Specialist- Foxchase Apartments
Job Description

Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to current and future residents.

You will work at our Foxchase Apartment Homes location located in Alexandria, VA.

A bit more about what you'll do…

* Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
* Support residents during the move-out process, which may include notice to vacate and resident transfers.
* Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
* Monitors resident retention.
* Assist residents with any need
* Help residents pay their rent online
* Complete move-in and move-out inspections
* Register cars to park on-site
* Register pets for existing residents
* Assist with parcel pending (package deliveries)
* Enter in service requests for residents
* Answer questions regarding service requests
* Assisting with Notice to Vacates and gather information for move-outs
* Send communication to residents
* Coordinate and plan resident functions
* Responds to and manages resident complaints and/or service issues
* Contact residents about policy violations
Position Requirements
Less than 1 Year work experience
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