Senior MSP Automation & Platform Engineer

Description

Senior MSP Engineer - Automation & Platform

What to expect when you join Sikich

Team members at Sikich have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through diverse perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth - for our clients, for ourselves and for our communities.

The professional services landscape continues to evolve. For Sikich, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you.

Through a dedicated focus on key business priorities and intentionally creating a rewarding employee experience, Sikich has developed into a highly regarded provider of professional services and a sought-after employer of choice.

Do you want to work with other skilled and agile practitioners who thrive on challenge and growth? We believe everyone has untapped potential. That's why we lead with vision and act fast, pairing deep expertise with practical solutions. Our teams cut through complexity and deliver real impact. It's our hope that youfind more than just a job. At Sikich, you'll find optimism, clear insights and genuine warmth, without egos.

Are you ready to grow with us?

Position summary

We are seeking a Senior MSP Engineer - Automation & Platform to support client onboarding, development, and day-to-day maintenance of the tools and platforms that power our managed services delivery. This role supports both client-facing tool deployment and internal platform operations, responsible for getting tools stood up correctly in client environments, maintaining both the shared internal platform stack and client-deployed tooling, and building the automation and scripting that makes both possible 'll work closely with Managed Services leadership to help drive standardization and continuous improvement across our platform stack.

.

What will you do in this role?

• Lead the onboarding and deployment of MSP-managed tools into new and existing client environments, including RMM agents, endpoint security platforms, monitoring, and backup solutions, ensuring every deployment follows established standards.

• Serve as the primary technical resource for client tool deployments during onboarding engagements, coordinating with project teams to ensure clean handoffs into managed services.

• Assist in maintaining and improving platform configurations across the client base, including Connect Wise Automate, Sentinel One, Microsoft Intune, Auvik, and Logic Monitor, keeping environments standardized, healthy, and up to date.

• Support the administration of core internal MSP platforms, contributing to the health and standardization of the shared tool stack used across all client environments.

• Write and maintain Power Shell scripts and automation workflows that support client onboarding, endpoint management, patching, compliance enforcement, and remediation at scale.

• Build and maintain automation routines, alert policies, and remediation workflows in Connect Wise Automate to reduce manual work and drive consistent, proactive service delivery across client environments.

• Develop API integrations across platforms, including Microsoft Graph, Sentinel One, and Connect Wise, to enable cross-tool automation, reporting, and alerting.

• Support the intake and governance process for new technology entering MSP-managed client environments, helping ensure tools are standardized and documented before deployment.

• Partner with the service desk and NOC to identify recurring operational gaps and contribute tooling-based solutions that reduce escalations and manual intervention.

• Interact with clients as needed during tool deployment and onboarding phases, translating technical configurations into clear expectations and next steps.

• Write and maintain technical runbooks, SOPs, and platform documentation, ensuring configurations and deployment procedures are captured and repeatable.

• Assist with escalated platform-related issues and provide mentorship to junior team members.

What do you need to succeed in this role?

• Proven senior-level experience in a multi-client MSP environment. Candidates without MSP background will not be considered.
• Expert-level Connect Wise Automate (LT/Automate) administration or equivalent MSP RMM toolset, including building and maintaining monitors, alert policies, scripting libraries, patch policies, and client-level configurations across multiple tenants.
• Ability to write Power Shell scripts from scratch to solve real operational problems, not modify existing templates, with comfort in error…