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Training Specialist

Job in Alpharetta - Fulton County - GA Georgia - USA , 30023
Company: Fiserv, Inc.
Contract position
Listed on 2021-02-24
Job specializations:
  • Banking
  • Finance
    Banking and Finance
Job Description & How to Apply Below
What does a great Enterprise Training Specialist do?

Enterprise Training Specialist is focused on providing education on the commercial banking applications for financial institutions. You will have the opportunity to interact with a variety of groups within the financial institution including executives, sales, and customer services. You will have opportunity to travel to the financial institutions to provide the training along with remote training. Will look for new ideas, approaches, and insights to better provide the training for the financial institutions. We have a high set of standards around our training programs and looking to grow the opportunity. Ability to effectively interact with clients to understand training needs and deliver training sessions that delight the clients.

As an Enterprise Training Specialist, you can look forward to:

* Providing insights and knowledge of Commercial Banking products to financial institutions
* Interactions with a variety of roles within the financial institution
* Providing best practices in Commercial Banking
* Providing both onsite and remote learning sessions
* Building out new training opportunities
* Meet or exceed targeted goal of training hours
* Gain client references with successful experiences

You are someone who:

* Has accountability for ensuring quality delivery of training related to commercial banking products and services.
* Provides oversight, proactive planning and is aligned closely with Fiserv implementations, development, product management and client services
* Develops and maintains training courses and materials through in-person visits and remote learning to help carry out their training requirements
* Acts as the primary point of contact for training and best practice training needs
* Ensures metrics are met or exceeded; drives Client satisfaction through gathering and disseminating feedback to drive performance improvements
* Tasked with understanding the client's environment to ensure full utilization of our solutions for maximum benefit
* Provides various levels of reporting on accomplishments and in-process activities

Key Competencies:

* Excellent Interpersonal skills
* Customer Orientation
* Results Orientation
* High Standards
* Initiative / Decision Making
* Teamwork / Collaboration
* Analytic Thinking
* Fiserv Knowledge
* Financial Banking Expertise
* Business Understanding
* Negotiation/Collaboration skills

Required Qualifications for Consideration:

* High School Diploma required; Bachelor's Degree preferred
* 3+ years of training experience in the banking or related industry (preferably in Commercial Banking)
* Experience in building training materials
* Strong PC skills, particularly with MS Office applications
* Customer Service and Conflict Management skills
* Professional written/verbal communication skills
* Flexibility to work after-hours/on-call/ weekend as needed basis
* Travel- 50%

Preferred Qualifications for Consideration:

* Knowledge of Fiserv systems
* Knowledge of commercial online banking and payments
* Ability to identify needs, formulate a plan, and execute plan through resolution
* Solid administrative skills, such as planning, organizing, and time management
* Business Acumen
* Seasoned individual who can manage complex commercial banking training sessions
* Requires management and leadership skills with the ability to operate at an executive and tactical level using both sophisticated written and verbal communication skills
* Ability to simultaneously manage complex situations

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren't thinking about "financial services" But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World's Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms - Cleartouch, DNA, Precision, Premier, Signature - enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Apply Now
Position Requirements
Less than 1 Year work experience
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