Technical Implementation Engineer

Overview

At Landis+Gyr
, we don’t just manage energy—we lead the transformation toward a smarter and more sustainable energy future.

With a net revenue of USD 1.73 billion in FY 2024
, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics.

Today, our global team of about 6,300 professionals is shaping the digital energy era—developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions.

Join us at Landis+Gyr,
where we manage energy better!

Key Responsibilities:

• Owns test environments and test lab to support the deployment organization
• Create relevant use case scenarios and appropriate solutions to demonstrate how the Grid Stream system operates and supports improvements to the customer-facing test suite
• Support System Acceptance Testing (SAT) for new customer deployments
• Support manufacturing resources in First Article Testing (FAT) and monitor FAT processes
• Lead creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable
• Adhere to formal change control processes
• Develop subject matter expertise in two-way electric AMI technology, from head-end software to the field endpoints
• Ensure CRM tickets are fully documented and resolved or escalated to appropriate support tier, within SLA guidelines
• Proactively follow through on all technical issues to ensure items are addressed accurately and promptly
• Support software installation activities for new releases and provide post-implementation support
• Test and support beta versions of software and identify gaps in technical documentation such as release notes
• Participate in response teams for root cause analysis of system problems identified in the deployment of company solutions

• Strong analytical skills; able to complete methodical root cause analysis and troubleshoot technical issues
• Highly adaptable in a dynamic work environment
• Accustomed to working in an environment driven by high standards for service and system delivery
• Excellent team player; self-starter with the ability to work unsupervised
• Experience with Oracle or SQL Server database a plus
• Excellent written and oral communication skills
• Strong customer communication and service skills
• Experience with wireless technologies is a plus
• Background in software quality testing desired
• Utility domain knowledge preferred
• Experience with Windows desktop/server platforms and/or Unix, Networking and Scripting is a plus

• Bachelor of Science degree required
• Experience in working with solutions involving both software and hardware
• Utility operations experience is a plus

• Working Conditions:
  
  Typical indoor office environment with the majority of time spent sitting and working on a computer using keyboard, mouse, and monitor. Occasional use of other devices such as: phone, copier/printer/fax, etc.
• Physical Requirements:
  
  Typical office setting. Required to stand; walk; crouch; or handle objects. Lift and/or move up to 10 pounds. Ability to sit and view computer screen for long periods of time. The ability to see, hear, & speak in English. Reasonable accommodations provided for individuals with disabilities to perform the essential functions.
• Personal Protection Equipment/Other OHSAS-18001 Safety Requirements:
  Ensure the continued efforts and assist in achieving annual goals of health, safety, and environmental policies. Must be current with available OSHA/Safety Training provided by the Company. If required, must be able to work while wearing safety equipment such as hard hats, work boots, gloves, hearing protection, and others.

• Supports and adheres to Company’s core values.
• Performs other duties or responsibilities as assigned or required.
• Supports and adheres to Company’s Code of Conduct and Ethics Policy.
• Represents Company in a positive,…