Payments Operations Manager

Responsibilities

The Payments Operations Manager will assume, but not be limited to, the following responsibilities:

• Lead and oversee payment operations, including ACH, wires, check processing (Check 21, ATM, mobile deposit), and payroll, ensuring accuracy, efficiency, and compliance.
• Provide day-to-day leadership for the team, including scheduling, coaching, performance management, hiring support, and staff development.
• Drive process improvements and operational enhancements that support the organization's Digital First Strategy and strategic goals.
• Partner with internal teams and leaders to align operations with organizational priorities and deliver strong service to members.
• Ensure compliance with all applicable regulations and standards (including NACHA and payment processing requirements) and proactively manage operational risk and fraud trends.
• Monitor performance through reporting, dashboards, and key metrics, using insights to improve results and accountability.
• Serve as an escalation point for complex operational or member issues and provide backup support as needed.

• Associate's degree in Business or equivalent specialized professional certification/training.
• Three to five years of experience in payment operations within a financial institution, including ACH, wires, checks, and payroll processing.
• Minimum three years in a direct supervisory or managerial role, preferably in a financial institution.
• Accredited ACH Professional (AAP) certification preferred.
• Relevant check processing certifications (e.g., Check Payments Certification) highly desirable.
• Demonstrated experience with NACHA rules and regulatory compliance.
• Working knowledge of payment processing systems (e.g., Symitar, Check 21 platforms, ACH and wire transfer systems).
• Strong understanding of regulatory requirements and risk management in electronic payments

• Medical, dental, and vision insurance
• Life insurance
• 401k Retirement Plan (matching contribution=5%, immediate vesting)
• Paid Time Off (PTO)
• Paid Holidays
• Educational Reimbursement

EOE