It Endpoint Services Engineer

Position: IT ENDPOINT SERVICES ENGINEER
## IT ENDPOINT SERVICES ENGINEERApplylocations:
City Halltime type:
Full time posted on:
Posted 16 Days Agotime left to apply:
End Date:
May 29, 2026 (11 days left to apply) job requisition :
JR2728
** STARTING PAY:** $52,285 - $70,000 DOQ
** SUMMARY
* * The City of Amarillo is seeking an IT Endpoint Services Engineer to serve as the technical expert and service owner for End User Computing (EUC) standards and endpoint services, with accountability for service delivery, platform reliability, security, and customer experience across desktops, laptops, tablets, mobile devices, and related endpoint services. The IT Endpoint Services Engineer is responsible for building and maintaining endpoint standards, improving lifecycle processes, resolving systemic issues, driving automation, and partnering across Infrastructure, Security, and Support teams to deliver reliable, secure, and supportable endpoint services aligned with City priorities.
** ESSENTIAL RESPONSIBILITIES
*** Provides excellent customer service and completes work while exercising professionalism, ethics, and integrity.
* Serves as service owner for endpoint services; establishes standards, governance, change control, and measurable outcomes to ensure services are reliable, secure, supportable, and aligned with City priorities and strategic initiatives.
* Analyzes business and technical requirements and translates them into endpoint standards, configurations, and operational models for physical and virtual endpoints.
* Engineers and maintains endpoint management platforms and supporting services (cloud and on-prem/hybrid as applicable).
* Establishes and maintains endpoint standards and baselines, including configuration and compliance standards, encryption requirements, update/patching strategy, and application delivery.
* Designs and maintains endpoint provisioning and lifecycle processes, including modern provisioning approaches (Autopilot) and/or on-prem/hybrid imaging and rebuild capabilities (Config Mgr/WDS) as applicable.
* Designs and maintains application packaging and lifecycle standards across endpoint delivery methods, including published applications/virtualization client experience as applicable.
* Leads systemic issue resolution and problem management by distinguishing individual device/user issues from platform failures, performs root cause analysis, documents known errors, and implements permanent corrective actions to reduce recurrence.
* Develops and maintains automation and self-healing capabilities (scripting, proactive monitoring, orchestration, ITSM automation) to reduce repeat incidents, improve reliability, and decrease manual effort.
* Establishes and monitors endpoint service health metrics (provisioning success rates, patch compliance, encryption status, application deployment success, incident recurrence, and customer experience indicators) and communicates trends, risks, and recommendations.
* Partners with IT Infrastructure and IT Security teams on shared dependencies (identity, networking profiles, and certificates) and endpoint security, including privileged access controls, PAM/PIM integrations, and endpoint detection and response tools such as Defender for Endpoint.
* Supports endpoint inventory integrity and lifecycle visibility through coordination with asset discovery/inventory systems; improves data quality and reporting to support risk reduction and refresh planning.
* Develops and maintains standards, runbooks, SOPs, and knowledge base content to enable Tier 1–3 self-sufficiency and reduce avoidable escalations; communicates service changes and impacts clearly to stakeholders and end users.
* Provides advanced escalation support for complex/systemic endpoint issues and participates in occasional Help Desk coverage during high-impact incidents, high-volume periods, staffing constraints, or scheduled rotations.
* Coordinates vendor support cases and contributes to evaluation, planning, and implementation of endpoint enhancements and new capabilities.
* Participates in after-hours maintenance windows and on-call rotation as required; works extended hours when necessary to support major changes or emergencies.
* Primary responsibilities may emphasize either cloud endpoint management or on-prem/hybrid endpoint engineering, with cross-training to provide backup coverage across core endpoint services.
* Performs other job-related duties as assigned.
** MINIMUM REQUIREMENTS
*** Position requires five (5) or more years of full-time work experience in a customer-focused, enterprise-level IT environment, including at least two (2) years of experience engineering and administering endpoint management solutions (such as Microsoft Intune/MDM/MAM, Windows endpoint configuration, application delivery, patching strategy, and automation). Any combination of education and experience that provides the required knowledge, skills, and abilities may be considered.
* Due to the level of access to potentially sensitive information, successful completion of a…