Helpdesk Specialist

Job Summary

We are looking for a motivated and customer-focused technology professional to join a dynamic enterprise IT team supporting hardware deployment initiatives in Amarillo, TX. This is a full-time, primarily onsite contract role with the potential for long-term conversion, offering an exciting opportunity to contribute to large-scale device refresh projects while delivering an exceptional end‑user experience. The ideal candidate thrives in a fast-paced environment, takes ownership of their work, and brings a professional, service-first attitude to every interaction.

Standard business hours apply, with a start time no later than 8:30 to 9:00 AM depending on location, and minimal local travel within the assigned metro area is reimbursable when required.

• Deploy new devices to existing employees as part of hardware refresh initiatives
• Prepare and deploy equipment for new hires, including coordination with hiring managers
• Collect, recycle, and track returned hardware assets
• Deploy and support peripherals including monitors, docking stations, keyboards, and accessories
• Provide deskside, remote, and walk-up support for hardware and software issues
• Perform imaging and provisioning of devices, including support for Autopilot deployment models
• Support end users during device deployments and migrations
• Package and ship hardware and peripherals when required
• Manage and update tickets through ticketing systems
• Conduct weekly inventory tracking and asset management activities
• Follow up with users regarding equipment returns and project completion activities
• Escalate issues appropriately and collaborate with team members when needed
• Conduct scheduled PC refresh appointments with end users
• Manage incoming support tickets and deployment requests
• Coordinate device deliveries and installations
• Troubleshoot hardware and software issues during deployments
• Support walk-up users during scheduled coverage windows between 7:00 AM and 4:00 PM

• Familiarity with Windows operating systems
• Experience with device imaging and deployment processes
• Knowledge of Active Directory and Azure Active Directory administration
• Experience with Microsoft Intune or similar endpoint management platforms
• Proficiency with remote support tools such as Cyber Ark or similar platforms
• Ability to troubleshoot VPN connectivity issues
• Experience with peripheral installation and support
• Familiarity with ticket management systems such as Service Now or similar platforms
• Knowledge of Windows provisioning, asset management, and hardware lifecycle management
• Strong communication and customer service skills
• Professional attitude with a customer-first mindset
• Proven problem-solving and troubleshooting abilities
• Ability to follow established processes and procedures
• Strong team collaboration skills
• Self-motivated with a high degree of accountability
• Adaptability and willingness to learn in a dynamic environment
• Ability to manage multiple priorities and work independently

• Minimum of 2 years of experience in end-user support, desktop support, or IT support environments
• Current students or recent graduates with applicable hands‑on experience may also be considered
• Experience supporting desktop and laptop hardware deployments
• Experience using ticketing systems in a professional IT environment
• Experience with endpoint deployment projects and hardware lifecycle management is preferred

• CompTIA A+ or equivalent industry certification is a plus
• Any relevant certifications in endpoint management, Microsoft technologies, or IT support are preferred

This is a fantastic opportunity to join a collaborative and supportive team environment where your contributions directly impact the day-to-day productivity of a large enterprise workforce. With openings across multiple cities and a clear pathway for high-performing contractors to take on greater technical responsibilities over time, this role offers both immediate impact and long-term career growth potential. If you are passionate about technology, enjoy helping people, and are looking for a role where your work truly makes a difference, this position is an excellent fit.

23 - 30 USD hourly