Event Operations Manager

Curate Group is a dynamic events and experiences company, creating unforgettable moments that bring people together. We specialise in unique, high-quality live events - from large scale festivals, immersive concerts, cultural experiences and corporate events partnering with some of the world’s most exciting brands.
One of our core brands, Lumos Experiences, is one of the most distinctive live entertainment concepts, creating atmospheric candlelit concerts that transform unexpected spaces into something genuinely magical. We're growing fast, running multiple shows per week across new cities and countries and we're looking for a highly organised event operations manager to support the ongoing running of our shows.
ROLE OVERVIEW  Lumos is scaling fast and this role sits right at the heart of that growth. As we expand into new cities and run more shows than ever. You'll own a distinct set of responsibilities, coordinating on show days, supporting the team through peak periods and holding high standards across everything you do.
We're looking for someone who takes real pride in their work and who spots what needs doing, solves problems with confidence and brings both energy and precision to everything they deliver. This isn't a role for someone who waits to be directed. It's for someone who leads, cares and makes things happen.
Day-to-day you'll work flexibly, splitting your time between home and our office in Amsterdam downtown. You'll also get out to shows regularly because the best operations people stay close to the experience they're delivering and there's nothing like seeing your work come to life.

KEY RESPONSIBILITIES    End-to-End Event Operations:  Own the full operational and creative delivery of all shows, from pre-show planning and venue coordination to on-the-ground execution and post-event review, ensuring every event runs smoothly, on-brand and to a high standard.
Venue Management:  Maintain a detailed venue catalogue with layouts, access and contact information. Liaise with venues to confirm logistics and produce EMPs, risk assessments and health & safety documentation.
Staff Recruitment, Scheduling & Training:  Lead weekend team recruitment, onboarding and ongoing training for Event Managers and Crew Members. Manage and maintain up-to-date training resources, playbooks and manager toolkits.
Musician & Production Coordination:  Work with the Musician Booker to ensure artists are well-briefed and performing consistently. Oversee production teams to ensure all technical and operational elements are executed seamlessly.
Processes & Operational Standards:  Develop and standardize processes across all shows to drive consistency, reduce ambiguity and improve efficiency.
Budget & Inventory Management:  Manage operational budgets with strong cost control, oversee inventory and logistics.
Field Presence & Quality Control:  Attend 2 shows per month to assess performance, deliver in-person training and identify opportunities to elevate show quality across lighting, sound, staging and guest experience.
Reporting & Continuous Improvement:  Deliver post-event reports, analyse KPIs and customer feedback and proactively propose improvements to keep Lumos ahead of industry trends.
WE’RE LOOKING FOR   3–7 years of proven experience in event operations, production or management, ideally within the live entertainment, hospitality or experiences sectors.
Budget and team management experience.
Strong organizational and project management skills with the ability to multitask.
Excellent negotiation, communication and interpersonal skills.
Driving license and flexibility to work some shows on weekends, traveling to various locations as needed.
Amsterdam-based (or located nearby)
Working proficiency in Dutch.
A natural self-starter who thrives on responsibility and momentum.
Confident in making decisions, even under pressure and always ready to find a solution.
Proficiency in Google Suite, AI and team collaboration tools.
WHAT WE OFFER   A competitive salary, depending on experience
Access to an annual discretionary bonus
25 days annual leave, excluding public holidays
Additional annual leave days around Christmas and New Year
An extra day of annual leave gifted for each year of service (up to an additional 3 days)
Your Birthday off (or a day of your choice that month if it falls on a weekend)
A flexible hybrid-working policy with a co-working membership in downtown Amsterdam
Significant opportunities for personal growth and career progression as the business scales
A collaborative, fun and respectful team environment
Complimentary access to our full range of events and concerts for family and friends
This is an opportunity to play a key role in a fast-growing live entertainment brand, helping deliver unforgettable experiences while growing alongside an ambitious and passionate team.

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