Field Service Engineer - Orange

Benefits

• Competitive salary
• Medical/RX/Dental/Vision benefits
• Healthcare and dependent care FSAs
• Company paid Life/ADD insurance
• Company paid STD plans
• Company paid EAP plan
• Opportunity to participate in the company 401k plan with employer match
• Flexible work schedule

The Field Engineer (FSE) provides the front line interface of ARxIUM systems to the customer. The FSE, under minimal supervision and with a broad scope of responsibility, performs field service activities involving the installation, maintenance, repair and modification of ARxIUM systems at a customer facility. The FSE must have excellent, customer‑centered communication skills. Please note that this position involves travel requirements.

• Diploma or degree in a technical field including, but not limited to, mechanical, electrical, computer, biomedical.
• 3–5 years of experience programming Allen‑Bradley PLCs.
• Conveyor and automation experience.
• Engineering and electrical experience.
• 7+ years of direct field service (or equivalent) experience troubleshooting and repairing computerized electro‑mechanical systems.
• 7+ years of experience working in a service capacity with direct customer interaction.

• Perform software and hardware preventive and corrective maintenance.
• Perform software and hardware emergency break‑fix service calls.
• Refine and validate PLC coding.
• Work with the facility to schedule appropriate downtime for preventive and corrective maintenance.
• Responsible for timely and accurate completion of all paperwork and reports, including ticket updates and closures, expenses, timesheets and other administrative requirements.
• Responsible for following up on open issues, tickets and escalations.
• Working outside normal business hours may be required to service products.
• Perform other duties as required.