Phone Board Exchange Operator

Do you thrive in a fast-paced environment?

Are you passionate about providing top-notch guest experiences? If you take pride in your craft and want to be part of a team that values quality and hard work, then Alyeska Resort is the place for you!

We’relooking for Phone Board Exchange Operator professionals to joinusin Girdwood, Alaskafor this Full-Time, Year-round position.

• Use privatebranch exchange (PBX) switchboard to promptly answer internal and external calls in a professional, friendly and courteous manner, following Resort standards.
• Answers, screens, and routes outsidecalls;or takemessagesas necessary.
• Supplies information to callers, records messages and reads messages to guests.
• Monitor and respond to surveys- all forms.
• Maintain Interdepartmental correspondence and communication. i.e. – Morning Report
• Complete inventory and ordering for various
  
  Front office supplies.
• Collect wake-up call information, input into wake-up system and verbally confirm time to guests.
• Initiate emergency response when necessary and legibly document pertinent details.
• Keeps recordsof calls placed and toll charges.
• Performs clerical duties such as typing, proofreading, and sorting mail.
• Operate paging/radio system to relay in-house announcements, call individuals to phone, or inform employees and guests in emergency situations.
• Updates telephone directory.

• Staring Wage: $19 per hour
• Employee Housing: live and play where you work
• Year-round position
• Paid time off & holidays
• Free Mountain Pass for employees and qualified dependents
• Employee discounts on resort lodging, dining, and spa services
• Medical, Dental, and Vision Insurance
• 401(k)

• QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• EDUCATION and/or
  
  EXPERIENCE:
  
  High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• LANGUAGE
  
  SKILLS:
  
  Ability to read andcomprehendsimple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Professional demeanor and excellent telephone etiquetterequired. Ability to speakadditionallanguages preferred.
• MATHEMATICAL
  
  SKILLS:
  
  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

• PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required tosit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required toreach withhands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.
• WORK ENVIRONMENT: The noise level in the work environment is usually moderate.
• OTHER
  
  SKILLS AND ABILITIES:
  
  The following areadditionalessential elements of the position, Work weekends & holidays on a flexible schedule. Work with minimal supervision.

Alyeska Resort is a world-class destination nestled in the mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. With a299-room hotel, a Nordic Spa, and a renowned ski area, we offer an exciting and dynamic work environment where employees can work hard, play hard, and Live the Adventure!

Ifyou’reready to bring your passion to Alyeska Resort, apply today and be part of our guest experience adventure in the heart of Alaska!

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace.