Quality Systems Specialist

Position Title

Quality Systems Specialist

Quality Assurance

Director of Quality Assurance

March 2026

Blood Bank of Alaska (BBA) is seeking a detail-oriented Quality Systems Specialist at our main campus in Anchorage, AK. For this full‑time position, you will be a key member of the Quality Assurance team, providing the blood bank with essential support for quality processes and assessments.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Wellness resources

• Promoting organizational compliance with accrediting agency, state and federal regulations
• Managing BBA's occurrence programs
• Perform investigations for occurrences
• Manage and perform internal audits
• Facilitate changes to BBA's Standard Operating Procedures (SOPs)
• Perform duties in compliance with all applicable regulatory and accrediting agencies; ensure OSHA regulations and cGMPs are adhered to.
• Perform occurrence investigations including Occurrence Reports (ORs), Post Donation Information (PDI), Biological Product Deviations Reports (BPDRs), and Quarantine and Lookback (Q&LB) for positive test results.
• Assist with the review, compilation, and submission of FDA reports, correspondence, product licensing, etc.
• Develop operational audit plans, conduct audits, write audit reports, and issue audit findings to department management; audits will include blood center processes, procedures, work areas, electronic queries, and documents.
• Provide support during external agency inspections (FDA, AABB, etc.).
• Facilitate changes to Standard Operating Procedures (SOPs); this may include writing and updating policies, processes, and procedures.
• Manage record retention process and record storage areas.
• Maintain positive communication with all departments; promote a positive work environment in which staff work cooperatively toward objectives.
• Exhibit support of BBA’s values, mission statement, quality objectives, and customer service standards at all times.
• Perform other duties as assigned.
• Maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general.
• Make customer’s needs a high priority in face‑to‑face, telephone, and email contact.
• Consistently deliver service in a timely, accurate, professional, and friendly manner.
• Demonstrate a high level of problem‑solving skills.
• Apply high‑level problem‑solving through interpretation of regulatory guidelines, applicable laws and statutes, and industry standards, using quality‑focused decision making.
• Network with internal and external resources, build relationships conducive to a quality environment, and pursue growth in industry knowledge areas.
• Interface effectively and harmoniously with co‑workers, the general public, and regulatory inspectors.
• Work professionally, ethically, diplomatically, inquisitively, and flexibly.
• Instruct and train staff in software programs.
• Organize and maintain company records.
• Maintain confidentiality of donors, customers, employees, and BBA business information.

• Knowledge of general safety and quality assurance policies.
• Exceptional computer skills, proficient in Microsoft Office applications (Word, Excel, Access).
• Strong organizational skills and ability to prioritize tasks.
• Strong interpersonal and communication skills.
• Effective written and verbal communication skills.
• Ability to work independently, be self‑motivating, perform tasks of highly detailed nature accurately within required time frames, and adapt to fluctuating workloads.
• Ability to write and interpret technical, professional, and other work‑related documents.
• Ability to problem‑solve at a high level through interpretation of regulatory guidelines, applicable laws and statutes, and industry standards.
• Ability to network with internal and external resources, build relationships conducive to a quality environment and continue growth in knowledge areas.
• Ability to interface effectively and harmoniously with co‑workers, the general public, and regulatory inspectors.
• Ability to perform job duties in a professional, ethical, diplomatic, inquisitive, and flexible manner.
• Ability…