Desktop Support Techn

Description

The Desktop Support Technician is responsible for providing end user support and maintenance within the organization’s desktop computing environment, while providing an exceptional end-user experience. This role will install, diagnose, repair, maintain and upgrade all PC hardware and technology-related equipment to ensure optimal performance. The Desktop Support Technician will troubleshoot (in-person, by desktop remote, phone or email) in a timely, professional and accurate manner while maintaining regulatory compliance and provides end-user assistance as required.

• Provide exceptional customer service skills
• Troubleshoot and resolve hardware and software issues for Windows and MAC devices
• Diagnose printer and other peripheral device failures and implement repair solutions
• Troubleshoot network connectivity
• Implement virus detection and eradication procedures
  
  IMAC Support - IT equipment Install/Move/Add/Change
• Track and resolve customer incidents and requests through the ITSM tool
• Restoration and migration of user data
• Shipping, receiving and disposal of IT equipment
• Provide Smart Hands support to assist other support groups such as networking, server and telecommunication teams.
• Inventory management of IT assets including asset auditing
• Provide support to internal clients with video conference room equipment and ensure technology needs are met for meetings, conferences, etc.
• Participate in the creation and updating of KB articles
• Special event support including potential after hours support requirements
• Provide support to VIP’s
• Foster and preserve a culture of diversity, equity, and inclusion.
• Additional duties and responsibilities may be required to support the company’s mission, vision and values.

Desktop, Windows 10, Support, Troubleshooting, Active directory, Windows, Customer service, Hardware, Technical support, Help desk support, Office 365, Windows 7

• High school diploma or equivalent
• Active Directory
• Experience troubleshooting network connectivity issues, including wireless (Wi-Fi and cellular).
• Experience using ticketing ITSM tools
• Experience with HP hardware
• Experience supporting financial services platforms preferred.
• Strong customer service skills including the capability to establish rapport with internal clients.
• Strong analytical, problem solving and organizational skills.
• Proven ability to adapt to a fast‑paced and changing environment, managing multiple priorities and projects simultaneously.

Entry Level

This is a Contract position based out of Ankeny, IA.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Ankeny, IA.

This position is anticipated to close on May 28, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.