Citrix​/AVD Virtualization Engineer

This is a hybrid position, allowing an individual to work remotely approximately 90% of the time. There will be times when you will be required to come onsite for meetings, troubleshooting, and to meet other business objectives, here in Ann Arbor, MI.

Michigan Medicine's Health Information Technology & Services (HITS) Enterprise Device Engineering and Management (EDEM) Team is seeking a lead engineer for Azure Virtual Desktop (AVD).

EDEM's role is to provide customer-focused engineering services for the development and management of reliable, secure, and supportable computing devices. The Desktop Virtualization team is responsible for maintaining a legacy Citrix environment; however, their primary focus is supporting and delivering hosted desktops and applications via Microsoft's Azure Virtual Desktop. Supported applications include Epic Hyperspace, Microsoft Office 365 products, and numerous departmental applications tailored to the medical field.

A successful candidate for this role will possess substantial experience in designing, implementing, and troubleshooting Citrix Xen App and Azure Virtual Desktop environments, including hosting Epic Hyperspace within AVD. Experience engineering and supporting AVD in an Academic Medical Center setting is essential. The candidate should have a broad understanding of Windows server and desktop operating systems in enterprise environments, strong analytical skills, and familiarity with ITIL-based tools such as Service Now - including proficiency in generating and analyzing reports.

A proactive approach to reducing operational overhead and improving efficiencies through incident trend analysis is expected. Additionally, experience with AVD tools such such as Nerdio and Control Up, as well as expertise in Windows Group Policies, Entra, and Power Shell scripting, is highly desirable.

Microsoft

• Windows Support, maintain and troubleshoot issues with Windows desktop operating systems in Azure
• Intimate knowledge of the Windows desktop operating system
• Proficient in creating and supporting AD Group Policy for both Windows Server and Desktop operating systems

General Citrix

• Maintain the health and welfare of the Citrix Xen App infrastructure and maintain system stability and accessibility
• Key infrastructure components;
  Netscaler, Storefront, Xen App, Director, Studio
• Proficiency in the configurations of each of the items mentioned above
• Ability to troubleshoot and resolve issues related to each infrastructure component
• Installation of software and patches via SCCM to Xen App servers
• Monitoring of Citrix infrastructure components via automation tools, third party software, and manual inspection
• Participate in after-hours system and application updates. This may include late evening, early morning, and weekend work

Citrix Workspace/Receiver

• Proficient in the configuration, feature sets, and usage of the Workspace
• Ability to integrate the product to meet the needs of the Michigan Medicine user environment (both institution managed and BYO devices)
• Test and validate Workspace functionality with Citrix hosted applications
• Facilitate and assist in the installation and support of Workspace from remote devices at affiliate Health Systems
• Work with vendor to report problems, troubleshoot and diagnose issue related to the Receiver product
• Act as subject matter expert and lead engineer for Azure Virtual Desktop (AVD); plan routine updates, lead troubleshooting efforts, research and recommend technology trends
• Utilize tools such as Nerdio and Control Up to monitor, troubleshoot, and enhance the AVD environment
• As the technical lead, the candidate will collaborate closely with the Azure Virtual Desktop (AVD) architect to shape the future configuration of AVD. Drawing on technical analysis and emerging trends, the candidate will recommend and implement changes to ensure the platform continuously meets evolving customer needs
• Maintain the health and welfare of the Azure Virtual Desktop environment hosted in Microsoft’s Azure Cloud
• Create and update the monthly gold images for which then will be utilized to compose the hosts serving user sessions
• Setup and configuration of the scaling practice used to add capacity at the BOB and reduce at EOB
• Setup and configure components required for monitoring AVD hosts (Azure Monitor, Log Analytics and Insights)
• Act as the Subject Matter Expert (SME) for the Windows App. This includes the support and management of updates for the application

Scripting and Database Query Languages

• Ability to produce scripts to automate administrative tasks
• Proficient in the following scripting languages Power Shell, Batch, and VBS
• Ability to produce queries in both SQL and Kusto query languages

• Bachelor’s Degree in Computer Science, a related field or equivalent combination of education and experience
• 8+ years of IT related experience
• Experience administering Azure Virtual Desktop environments and/or comparable virtualization environments (Omnissa…