Program Manager; Salesforce Implementations

Lirik helps customers automate key business processes using CRM and ERP and make informed decisions by unifying Data across the enterprise systems. We are looking for a Program Manager with a proven track record in Salesforce implementations to join our team. This individual will act as the primary liaison between clients and our technical teams, ensuring successful delivery of complex Salesforce programs.

While our primary focus areas include healthcare and hi-tech, this role will also support clients across a wide range of industries.

Serve as the main point of contact for client stakeholders, building trusted and long-term partnerships.

Oversee multiple Salesforce implementation projects, ensuring delivery on time, within scope, and within budget.

Translate business requirements into functional/technical specifications with the support of business analysts and architects.

Drive project planning, execution, monitoring, and reporting.

Identify and proactively address risks, issues, and dependencies.

Act as the bridge between clients and developers, ensuring clear communication and alignment.

Foster collaboration between cross-functional teams including developers, architects, QA, and business stakeholders.

Support change management and user adoption initiatives.

Provide input into solution design, leveraging both technical understanding of Salesforce and functional business knowledge.

Continuously seek opportunities to enhance client satisfaction and expand relationships.

Strong understanding of Salesforce products (Sales Cloud, Service Cloud, Experience Cloud, etc.) and integrations.

Functional knowledge of business processes such as sales, service, marketing, or operations.

Experience working with healthcare and/or hi-tech clients required.

Exceptional communication, presentation, and client relationship management skills.

Ability to manage complex programs with multiple work streams and stakeholders.

Strong problem-solving, conflict resolution, and negotiation skills.

Proficiency in Agile and/or Waterfall methodologies.

• Experience: Should have atleast 10+ years of experience in the IT industry, Minimum 5+ years of experience as a Program Manager or Project Manager in IT consulting or a related field, with a strong focus on Salesforce implementations.
• Education: Bachelor’s degree in Business, Information Systems, Computer Science, or a related field (Master’s preferred).
• Certifications: Salesforce certifications (Admin, Consultant) and/or Project Management certifications (PMP, CSM) are a plus.

• Opportunity to work with a dynamic and growing team of Salesforce experts.
• Exposure to diverse clients and industries, with emphasis on healthcare and hi-tech.
• Professional development and certification support.
• Competitive compensation and benefits package.

If you are passionate about excellence in everything you do, would like to build your career in our key focus areas and partners, and are ready to make an impact, we want to hear from you! Explore current openings and apply with your CV to hiring
. Join Lirik and be a part of a team that’s shaping the future of IT services. Your next career adventure awaits!

Lirik is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Lirik empowers businesses to seize global opportunities with top-tier CRM, ERP, and data solutions. We combine startup agility with enterprise maturity, delivering personalized experiences, operational excellence and transformative growth.

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