Customer Success Manager

Where Your Passion Meets Your Profession

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Personally, I love being a part of a company that delivers such impactful and immediate, life‑saving value to a countless number of patients. When a customer shares with me a “wow moment” he experienced with our product – it’s truly priceless.

To transform the world of healthcare with life‑saving AI

Veterans from elite technology units and leading engineering companies

Group of 400+ members that support each other like family

Aidoc is looking for extraordinary people to join our industry‑leading team that’s building cutting‑edge artificial intelligence to reshape the future of healthcare. Named one of TIME magazine’s “50 Genius companies”, an innovative and exciting work environment, talented teams and a great work culture are just a few of the reasons why you’ll love working here.

Backed by General Catalyst, Square Peg, NVentures (NVIDIA’s venture arm), and four major U.S. health systems, Aidoc has raised $370 million to date, including a recent $150 million round to accelerate development of CARE™, its clinical‑grade foundation model.

This position focuses on championing customer centric solutions and outcomes. You will work closely with engineering, operations, sales and support teams to understand your customers, enhance the value they get from our solutions, and demonstrate the impact for their organization. You will have a strong understanding of our customers’ business objectives, and the ability to identify and articulate how our AI enterprise solutions support the achievement of our customers’ strategic goals.

This is a remote role to be filled in the Central US.

Serve as the customer’s advocate and the customer’s trusted advisor
- You are the bridge between Aidoc and our customers:

• Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
• Lead discussions with our customers (top physicians in prestige medical centers).
• Understand each customer’s pain points and their workflow and enhance the value of AI in their departments.
• Define the next steps and work on “making things happen” with our R&D teams.

Serve as the liaison between our customers and internal teams:

• Work with the technical team to ensure smooth onboarding of new customers.
• Drive product enhancements and work cross‑functionally with internal teams (Product, Data, AI) by representing the customer perspective.
• Have a deep understanding of our solutions, their expected performance, and the user interface.

Drive value demonstration of our solution for our customers:

• Perform data analysis and storytelling using data. Make insights out of the data and present it to our customers.
• Initiate and help execute research initiatives.
• BSc in science, engineering, or any quantitative field. Preferably MSc.
• 2-3 years of experience in Customer Success /Customer‑Facing analytics / Project Management or similar roles.
• Previous experience in a SaaS high‑tech/startup company with an agile mentality is an advantage.
• Experience with data analytics is an advantage.
• Previous work with medical imaging and radiologists is an advantage.
• Research experience is an advantage.
• Experience in stakeholder management, building relationships and leading customers to success, preferably at executive level.
• Ability to multitask, problem solve, and work cross‑functionally in a dynamic environment.
• Critical thinker with a good analytical approach and…