Onsite Desktop Support Engineer — Windows & ITIL

Axiom Technologies
is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Duration:
Backfill (Backfill / On-demand ticket basis)

Note:
This is not a pure server administrator role. Desktop support is the primary responsibility.

• This is a hands‑on Desktop Support Engineer role with additional exposure to server and infrastructure technologies.
• The primary responsibility is daily desktop and onsite support, along with operational support for Windows Server, Hyper‑V, Veeam Backup, HP Storage, and Microsoft SQL Server.

• Daily L1/L2 desktop and end‑user support
• Windows desktops, laptops, printers, and peripherals
• Hardware troubleshooting, replacements, and installations
• Onsite coordination with NOC and vendors
• Incident and request handling using Service Now
• Follow ITIL and change management processes

• Windows Server operational support
• Veeam Backup monitoring and basic restore support
• HP Storage (SAN) – operational exposure
• Microsoft SQL Server – basic admin exposure
• Active Directory – basic exposure
• Support patching, firmware updates, and backup tape rotation
• Coordinate with OEM vendors and follow the escalation matrix

• Windows Server basics
• Hyper‑V exposure
• Service Now / ITIL awareness
• Willingness for full onsite, hands‑on support

• HP Storage / SAN exposure
• SQL Server basics
• Data center or on‑site support experience

GDPR Notice:
By applying, your personal data will be handled securely in compliance with GDPR and Axiom Technologies’ privacy policies. Your profile will not be shared with any client without your prior consent.

Equal Opportunity Statement:
Axiom Technologies is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive and discrimination‑free workplace.