Manager, Intelligence

About Crisis
24

Crisis
24, a Garda World company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

• Serve as primary liaison between the client/Global Security Team and the client’s dedicated Crisis
  24 TRM Analysts.
• Set priorities for the Crisis
  24 TRM Team, direct analysts’ daily activities as necessary, ensure the team is meeting all deliverables on time, and direct the team’s response to incidents.
• Collaborate with the client/Global Security Team and third‑party vendors, to maximize value of the intelligence products.
• Oversee the Crisis
  24 TRM Program intelligence functions, including intelligence collection, quality control, training, and delivery of intelligence products.
• Develop, implement, and update Standard Operating Procedures (SOPs) based on client guidance or programmatic needs.
• Available for immediate consultation and informal information sharing with the on‑duty TRM team, as required.
• Backfill for analyst shifts as required.
• Regularly collaborate and benchmark with other Crisis
  24 managers and teams.
• Understand the client’s operations and interests to anticipate client needs and align for relevancy.
• Deliver oral and written intelligence and programmatic briefings to members of the client’s security team.
• Maintain relevant client metrics and produce regular reports.
• Other managerial duties as required, including approving timecards and PTO requests, scheduling shifts, and personnel and team management (hiring, training, professional development, conflict resolution, etc.).
• Other duties as assigned within the scope of the dedicated client program.

• Bachelor’s degree required;
  Master’s degree or equivalent experience is preferred.
• Minimum of six years of experience in intelligence analysis, threat assessment, incident response, and management, or a related field required.
• Previous 24/7 GSOC experience and managing at least one direct report preferred.
• Exceptional analytic skills, including researching, writing, and briefing, and the ability to lead training for analysts in these skills.
• Extensive knowledge of analytic techniques and tradecraft a plus.
• Extensive customer service experience in a client‑facing role.
• Experience mentoring analysts and leading complex projects with multiple participants or analysts.
• Effective problem‑solving and multi‑tasking skills with the ability to organize and prioritize work with little supervision.
• Establishing and maintaining positive professional rapport with colleagues, subject matter experts, and client contacts.
• Subject‑matter expertise in a location, security‑related topic, or analytic process preferred.
• Foreign language an asset, and travel experience preferred.
• Experience overseeing other analysts’ work and ensuring analysis meets company standards.
• Demonstrated ability to provide constructive feedback.
• Demonstrated ability to manage personnel.
• Demonstrated client interface and management skills.
• Proficient in travel risk management and communications systems including or similar to Everbridge, SharePoint, Zendesk and a high-level competency with MS Office tools. Knowledge of Google Earth and Maps.
• Data and mapping visualization skills highly desirable.
• Self‑motivated, highly flexible, and possesses a strong initiative.

• Occasional evening and weekend work may be required on a case‑by‑case basis to meet Crisis
  24’s core 24/7 mission.
• Extensive periods of sitting.
• Occasional travel to client site may be required.
• Candidates will be asked to pass a pre‑employment background check, as well as intensive writing and technology aptitude screenings as a condition of employment.
• EOE/AA Employer/Vets/Disability.

Protect the data and systems of Crisis
24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis
24, A Garda World Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.