Go Team Site Specialist

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

Requisition : 20206

Employment Type: Full Time

Job Category: Vending Management

Work Location: Minnesota, Iowa, Wisconsin, North Dakota, South Dakota

Travel: This role will cover MN, IA, WI and the Dakotas primarily but will travel outside of that based on business need.

As part of the GO Team, this associate will focus on implementation of new Large Account/In-Plant programs, training new and existing In-Plant associates, and performing special projects to support the success of the Large Account program and company success. A Go Team Project is defined as incremental revenue of $750k or more with multiple solutions implemented at the customer site. The associate will travel to customer locations as part of the GO Team.

• Supports new account implementation with focus on transactional go‑live
• Supports BNA process
• Trains GO Team In‑Plant associates in day‑to‑day responsibilities, including systems, solutions, product, and process training
• Communicates with customer and local sales owner on overall strategy
• Strong understanding of MSC’s business systems, Vending, VMI, In‑Plant SOPs
• Ability to cross‑reference and source complex data lists accurately
• Ability to problem‑solve and ensure customer resolution
• Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all available tools
• Closely connected with Project Management team to follow overall implementation strategy to maximize time to money
• Builds customer relationships via exceptional service to ensure satisfaction and retention
• Works closely with vendors to produce quotes, expedite orders, locate sources for products, and arrange product training
• Supports outside sales representatives in various branch activities
• Resolves complex credit and collections issues to enhance customer service
• Ability to learn and work fluently within customer operating systems or third‑party software
• Implements and maintains an MSC VMI, Vending, or CMI program in customer location to enhance revenue generation
• Resolves customer product and service issues by providing sales‑related solutions utilizing common sources of information
• Consults with other associates to locate alternate sources of information
• Represents MSC at customer meetings in conjunction with local sales owners, communicating MSC’s value proposition, direction, and strategy for alignment to customer goals and expectations
• Fosters the MSC culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose
• Participates in special projects and performs additional duties as required

• Associate’s Degree or equivalent experience required
• Minimum of three years inbound/outbound telephone sales, outside sales, or customer service experience, preferably in the industrial or manufacturing segments
• Minimum two years of in‑depth knowledge of supply‑chain solutions such as Vending, vendor‑managed inventory, storeroom management, and cross‑reference experience
• Minimum two years’ experience working with standard operating procedures (SOPs)
• Industry experience required

• In‑depth knowledge and tactical use of the AS400 or similar MSC business systems
• Computer literacy and proficiency with email, internet browsers, and/or the Windows operating system
• Excellent problem‑solving skills
• Excellent customer service and sales skills
• Excellent verbal and written communication skills
• Working industrial knowledge preferred
• Proficient in Microsoft Excel

• Overnight airline travel required 75%‑80% based on project scope
• Valid driver’s license required
• Ability to lift items up to 50 pounds
• Must adhere to all MSC and customer‑specific safety…