Workforce & Capacity Manager

Job Description:

• Provide visionary leadership to a diverse team, fostering a culture of collaboration, accountability, and continuous improvement.
• Partnership with District Manager on Capacity/Scheduling strategies.
• Execute objectives, conduct performance evaluations, and facilitate career development for team members.
• Promote a positive work environment that encourages innovation and problem-solving.
• Implement workforce optimization strategies including
  - Scheduling and Resource Allocation to meet business goals, across the zone.
• Ensure routing of right technician, to the right job, for most efficient and productive route.
• Collaborate with District Managers to align field operations with staffing requirements and demand fluctuations.
• Monitor and analyze workforce metrics to identify trends and areas for improvement.
• Maintain Visibility into performance of district KPI’s such as D.O.W, Opti-Fit, Replacement Volume, Job Completion and Technician Turnover.
• Oversee the planning and allocation of resources, including equipment, facilities, and personnel, to meet operational demands.
• Develop and maintain a capacity planning framework that aligns with organizational objectives.
• Collaborate with Director of Workforce/Capacity Leadership, District Managers and Operations Team to develop short-term workforce and capacity management strategies aligned with growth objectives.

• Bachelor’s degree in business, Operations Management, or a related field.
• 4-6 years Proven experience in workforce and capacity management.
• 1-3 years Leadership experience.
• Knowledge of customer service and administrative protocols.
• Ability to provide world-class customer service.
• Ability to lead within a fast-paced, high-volume operation.
• Proven experience developing high performing teams that deliver extraordinary results.

• Competitive weekly pay and bonus opportunities.
• Total job benefits valued at more than $10k*.
• 401(k) plan with company matching.
• Medical coverage plans customized to suit your needs.
• Commitment to work/life balance through our paid time off (PTO) programs.
• Company holidays and paid volunteer days.
• Up to $5,250 in tuition reimbursement per year.