Store Manager, Retail & Store Manager

Store Manager

Victra is the largest Verizon Authorized Retailer in the United States. As a Store Manager, you shape our guest experience by coaching your team, helping them give their best to Every Guest, Every Time. Our Store Managers exceed both store and personal sales targets. With our paid training, we give you the tools to embrace and take ownership of your store.

You will develop your sales consultants and help them learn what it means to win  you thrive in a competitive atmosphere while having fun with your team, you will fit right in. If you love helping others grow to their full potential and consistently deliver results, Victra is the place for you.

We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration

You will have an elevated level of accountability for all retail store functions and for communicating and implementing the company vision by directing the day-to-day activities of the entire store staff. You will drive high-performance results within a fast-paced sales environment, focusing on optimizing customer and employee experience, completing training courses and attending weekly sales leadership calls. You will motivate your team to do their best in every guest interaction.

This is an hourly role.

On a typical day, you will take care of your guests and confirm that your coworkers have what they need. You will lead by example on the sales floor, coach them one on one, and motivate them to reach the next level of performance. You will also be responsible for daily operational tasks and maintaining brand compliance.

• Driving personal sales by following our EGET sales process
• Leading your team by resolving customer issues and assisting with customer transactions
• Taking directions from District Manager on day-to-day operations
• Setting and sharing daily/weekly/monthly goals with sales teams
• Providing your team with training and mentoring to deliver outstanding customer experience by handling customer flow and store traffic and resolving customer escalations timely as per company standards
• Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments
• Running store operations – analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality
• Monitoring inventory by restocking shelves with products, maintaining device security, and managing store cleanliness
• Leading store merchandising and planogram compliance in accordance with company expectations
• Completing store opening and closing activities
• Collective responsibility on attaining store targets daily/weekly/monthly

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• Fifty percent off Verizon Service
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

Compensation: Pay will include a base rate of $16.50/hour with uncapped earning potential through commission.

You thrive in a sales environment and enjoy sharing that energy with a team. You set the bar high, motivate others, and embrace innovative ideas. You relate well to diverse people and are attuned to their needs to help them perform at their best. You know you have succeeded when you and your team deliver the best experience and drive world-class results.

• Background in customer service within the retail, restaurant, or wireless industry preferred
• 1-2 years of experience in Customer Service or leadership role
• Management experience in a commission-based sales environment
• Proven history of achieving challenging team and individual sales goals
• Balanced multiple opposing priorities in a multifaceted environment
• Set goals, evaluated performance, and developed a high performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends,…