IT Analyst; Specialist
Listed on 2026-05-20
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IT/Tech
IT Support, Digital Marketing, IT Business Analyst, Web Developer
Job No: 495256
Work type: Staff Full‑time |
Location: UMBC Campus |
Categories: Information Technology/IT
Department: The Division of Information Technology (DoIT) has approximately 85 full‑time staff members and 100 undergraduate or graduate students who work each day to support the mission of UMBC through the delivery of IT services to the campus. DoIT provides robust, secure IT environments that enable solutions for advancing the UMBC community. We do this through a staff of technology professionals who are connected both nationally and to UMBC.
Learn more about the Division of Information Technology on our website.
The IT Analyst serves as a vital bridge between technical compliance and digital accessibility, ensuring that the university’s digital landscape is inclusive and functional for all users. At its core, the role is dedicated to the proactive maintenance and remediation of web platforms and university-sponsored software. This position will work in close collaboration with DoIT Associate VP, University Communication and Marketing (UCM) and the Division of Institutional Equity to support digital accessibility initiatives.
The Analyst provides a first line of defense for accessibility reports, ensuring that digital barriers are identified and dismantled quickly across campus sites and software. Furthermore, this role will support accessibility, privacy, and security documentation for the software catalog. This role acts as a strategic gatekeeper for digital procurement, evaluating new software and websites to ensure that any necessary accommodations or remediations are negotiated before a single product is launched or purchased.
Work at UMBC?
UMBC offers competitive compensation. This role starts at $62,000 and has over 4 weeks of vacation for regular full‑time roles. Tuition remission is also available. A hybrid telework schedule may be available.
Responsibilities- Website Remediation:
Lead ongoing accessibility maintenance and remediation for campus‑wide web platforms in collaboration with University Communication and Marketing. - System Administration:
Manage the Silktide platform, including user training, site auditing, and troubleshooting to ensure continuous digital compliance. - Technical Support:
Oversee the Tier 1 support queue for digital accessibility and Word Press, resolving user issues or escalating them to ensure a seamless web experience. - Data Integrity:
Partner with the AOK Library to train site administrators on proper digital archiving and long‑term material retention. - Accessibility Review:
Act as a technical consultant for software procurement, evaluating new products and websites for accessibility, privacy, and security before purchase. - Vendor Relations:
Coordinate with third‑party vendors to secure necessary documentation (VPATs/HECVATs) and review for accessibility. - Catalog Management:
Maintain and update the university software catalog, highlighting accessibility statuses to provide transparency for campus stakeholders. - Program Mentorship:
Spearhead the Digital Accessibility Staff Peer Mentor Program and lead student ambassador teams to foster a culture of inclusion across campus. - Communications Support:
Assist the Director of Communications in executing outreach campaigns and professional development initiatives for the student workforce. - Compliance Auditing:
Conduct regular audits of faculty and staff training to ensure long‑term institutional accountability and adherence to digital policies.
Minimum Qualifications
- Bachelor's degree in a relevant field.
- Minimum of 1 year of relevant experience creating and implementing new processes in an information technology (IT) organization.
- Minimum of 1 year of Digital Accessibility experience in a Word Press environment.
- Experience in training users to use software.
- Working knowledge of Word Press and Adobe Acrobat PDF.
- Familiarity with the Web Content Accessibility Guidelines (WCAG) as well as Section 508 of the United States Workforce Rehabilitation Act of 1973.
- Strong organizational skills, demonstrating the ability to work on multiple projects and manage priorities.
- Excellent communication, interpersonal…
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