IT​/AV Specialist

Role Summary

The IT/AV Technician supports all technology needs at the National Medal of Honor Museum including the Griffin Institute training theatre, all group and private special events. This includes on-site level 1 support for point-of-sale, payment, audio visual, desktop support and various other systems critical to the business operation.

• Deliver on-site Level 1 support for point-of-sale, payment, audio visual, CMS, and various other systems that are critical to business operations.
• Deliver comprehensive IT and AV support for internal and extrnal events - meetings, galas, public programing etc.
• Complete daily checklists to ensure all systems and venue tech are operational.
• Maintain a working knowledge base of all proprietary venue technology.
• Monitor and provide support for all operating system issues.
• Ensure applications are maintained and operated consistently with compliance and regulatory requirements e.g. PCI
• Be a point of contact for 3rd party vendors associated with venue technology as directed by Operations management - troubleshoot, replace or coordinate replacement of defective hardware
• Execute hardware and software upgrades and patches as outlined by the Venue Technology Manager
• Maintain an inventory of all hardware devices.
• Ensure all technical support issues are logged in ticketing system.
• Maintain a thorough knowledge of the organization and adhere to all organizational technology standards.
• Maintain an open line of communication with the IT group and be a point of contact for all IT related issues and inquiries at the venue.
• Work with Infrastructure teams to deploy and maintain IT infrastructure and enterprise systems such as corporate email, security, Accounting/Finance systems, collaboration tools, etc.
• Attend meetings with the operations and special events teams to understand and deliver venue technology needs for a variety of special or private events.
• All other duties as assigned.

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s Degree in?
  
  IT related field preferred or equivalent experience
• 1-3 years of relevant IT support ideally in the?
  
  Hospitality, Tourism, Attractions industry
• 1-3 years of relevant AV support ideally in the Hospitality, Events, or Attractions industry
• Experience with Windows 10 and Microsoft Office 365 suite of products
• PCI risk and compliance experience
• Excellent interpersonal and communication skills
• IT Management tools (e.g. Active Directory)
• Ability to lift/push/pull up to 30 pounds regularly and occasionally up to 50 pounds.
• Must be able to work nights, weekends, and holidays to reflect the business needs of the museum
• Experience with an IT ticketing solution to track and manage issues and requests
• Experience managing external vendors delivering managed IT services
• Relevant technical certifications preferred
• A wide base of experience in one or more technologies, including systems, client technologies, network, business intelligence and analytics
• Excellent written and verbal communication skills, with the ability to communicate with all levels of staff
• Strong organizational skills with the ability to prioritize workload and multitask in a fast-paced environment
• Strong problem solving and creative skills, and the ability to exercise sound judgment
• High level of integrity and dependability with a strong sense of urgency and result-orientation

$24-27 per hour

The National Medal of Honor Museum Foundation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. The Foundation’s leadership is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and access to facilities and programs.