Sr. PMT, Trust Design, Devices & Services Trust, Privacy, and Accessibility; TPA

Overview

Devices & Services Trust, Privacy and Accessibility (DSTPA) organization is responsible for maintaining and raising the trust bar for Amazon customers across a diverse set of 30+ Devices and Services. We offer horizontal services for builders to ensure trust, privacy, and accessibility is built into our products and services. We also build customer-facing capabilities that provide customers with control and transparency while reducing trust risks, and enable partner teams to innovate with appropriate guardrails for content moderation, privacy, promises, accessibility, fairness, and trust.

Within DSTPA, the Trust by Design team is responsible for defining, maintaining, and raising the bar with respect to trust, privacy, and accessibility across D&S products. As a horizontal team, we are accountable for trust outcomes while working cross-functionally with Legal, PR, Policy, engineering, UX, and business partners. We are the proactive pre-intake trust partner – shaping how products are built, not just whether they pass a review.

We are looking for an experienced Sr. Product Manager, Technical who can drive technical product strategy for privacy and trust across D&S and Amazon. This role navigates complex and novel customer trust scenarios independently—translating regulatory, policy, and architectural ambiguity into clear, actionable product/engineering requirements—and influences cross-functional stakeholders to deliver innovative solutions that balance customer trust, user experience, and business objectives across our global customer base.

• Work directly with product teams, engineering, legal, and operational stakeholders to define trust requirements via working backwards documents and business requirements that can be translated into product and engineering deliverables.
• Lead Trust by Design reviews end-to-end — from risk identification through requirement definition, stakeholder alignment, and verified remediation — owning the outcome, not just the output.
• Collaborate in a collaborative, analytical, and fast-paced environment; engage highly technical cross-functional teams; demonstrate strong business judgment, data-driven thinking, and writing skills; lead executive-level reviews.
• Bring deep understanding of how technical product decisions impact customer trust; define trust approaches in ambiguous environments; drive impact through regulatory risk mitigation, architecture changes, or governance adoption.
• Engage with cross-functional partners to gather insights, clarify trust requirements, and identify issues and opportunities; participate in brainstorming sessions to shape new ideas and long-term solutions.
• Represent work in key forums and drive D&S product teams forward by coordinating trust forums, writing papers on debated topics, and ensuring responsible, innovative builds aligned with the broader trust vision.

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
• Knowledge of consumer product compliance processes and regulations
• Experience defining requirements and using data and metrics to draw business insights

• Experience in building and driving adoption of new tools
• MBA
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors,…