Sr. UX Researcher, Device Sales & Customer Experience

Position: Sr. UX Researcher, Amazon Device Sales & Customer Experience
Description

Final date to receive applications:
Jun 9, 2026

About the role

The Amazon Devices central research team seeks a Sr. User Researcher to help us understand how customers discover, learn about, and purchase Amazon Devices. You will influence the design of new features and programs that shape the customer shopping experience on web and mobile.

We seek someone who balances systems thinking with speed - uncovering customer needs and translating them into actionable insights that inform product vision. Our product, marketing, and engineering partners are eager to act on the research you produce.

About You

You have a deep understanding of user research methods and best practices that enable you to work with minimal direction and deliver high-quality outputs. When it comes to designing and executing studies, you take a nimble, creative, and pragmatic approach. You leverage AI to assist in your work and you're interested in pushing the boundaries of agile research. You manage a mix of ad-hoc research studies and recurring programs, so strong process and project management skills are essential.

You bring sharp observational and analytical skills, collaborate actively to elevate research standards, and are energized by a relentless determination to do what is right for customers.

Key job responsibilities

- Collaborate with key partners (UX Designers, Design Technologists, Product teams, other Researchers) to identify research opportunities and prioritize research questions based on current knowledge, project goals, and risks.

- Translate research needs into learning plans and opportunity frameworks that align to and inform business strategy.

- Manage recurring user research programs and apply continuous improvement methods to raise quality and drive innovation.

- Own all aspects of user research studies: study design, recruiting, moderation, analysis, reporting, communication, and activation.

- Communicate complex concepts clearly and persuasively to audiences at varying levels of the organization.

- Deliver measurable business impact, as evidenced by research-informed changes to product direction.

A day in the life

Our team moves fast and iterates often, and you will be moving quickly with them - but you'll also have time to zoom out and ask the big questions that change the course of programs or inspire entirely new ones.

You will work with UX Designers and Design Technologists to guide the design and prototyping of new features. You'll interact with Product Managers, Engineers, and Marketers to understand and shape research needs. You'll also collaborate with other researchers on projects and to build new tools and solutions.

About the team

We define and build e-commerce shopping platforms, features, and programs globally to support the Amazon Device shopping journey - including education, sales, and customer engagement. We execute research to inform future products and services and dive deep to improve the customer experience.

We are a multi-disciplinary team of Designers, Researchers, and Technologists who can envision, create, and execute ideas from start to finish. We maintain a collaborative culture grounded in respect and empathy for our peers and partners.

Basic Qualifications

- 5+ years of proven success leading User Research projects with demonstrated impact experience

- 5+ years of hands-on work with: field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design experience

- Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field

- Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)

- Experience with behavioral data collection, quantitative data analysis, and statistics

- Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)

Preferred Qualifications

- Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent

- Experience in a technical field (software development, network development, IT, other related)

- Experience with UX Research in non-US markets

- Experience working in a highly Agile/Scrum environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit  (Use the "Apply for this Job" box below).  for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based…