NISSC Systems Support Specialist II

Support Specialist II

AMERICAN SYSTEMS is seeking Systems Support Specialist II personnel to support the NISSC 3 program at Cheyenne Mountain, Colorado. These positions deliver technical and operational support for multiple mission systems by providing onsite and on‑call coverage for system administration, troubleshooting, maintenance, and user support in a TS/SCI environment. The Systems Support Specialists will help ensure system availability, data integrity, and high‑quality operational documentation.

• Provide onsite and on‑call system administration and operational support for multiple mission systems at Cheyenne Mountain.
• Troubleshoot and resolve hardware, software, network, and system performance issues affecting mission operations.
• Conduct preventive and corrective maintenance, including applying patches, updates, configuration changes, and performance tuning.
• Provide user support and training for system access, basic operations, and issue resolution.
• Collect, maintain, and update operational logs, incident and deficiency reports, and checklists in accordance with program and security standards.
• Perform incident response, including initial triage, escalation, coordination with higher‑tier support, and closure documentation.
• Execute backup and restore operations to ensure data integrity, availability, and continuity of operations.
• Support system administration and basic database support tasks as needed to maintain operational environments.
• Oversee procedural compliance and ensure all records, logs, and reports meet required operational, security, and audit standards.
• Act as a technical resource for performance optimization, data integrity, role continuity, and support to management status reporting.

• Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, Information Systems, Data Science, Software Engineering, or a closely related field, or equivalent DoD/Military training in systems administration, network operations, or a related technical discipline.
• 4–6 years of relevant experience in systems or network administration, systems support, or similar technical roles in secure, mission‑critical (DoD or similar) environments.
• Expertise in system administration and troubleshooting to support multiple mission systems.
• Strong skills in preventive and corrective maintenance to ensure system availability and operational readiness.
• Experience providing responsive user support and training.
• Proficiency in managing process documentation, operational logs, and incident/deficiency reports.
• Experience supporting incident response, backup/restore, and documentation activities in accordance with established procedures.
• Ability to support performance optimization efforts and oversee compliance with procedural and documentation standards.
• Minimum:
  Active TS/SCI clearance required to start.
• Holds a DoD 8140 qualifying certification; one or more of the following (or equivalent) is required/preferred:
  Cloud+, GSEC, Security+, SSCP.

These positions are being posted in anticipation of future employment opportunities, which may become available beginning around June 2026. Actual hiring and start dates will depend on contract award, organizational needs, and other factors. Candidates may be considered for these or similar positions as opportunities arise.

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee‑owners. The salary range for this position is USD $80,000.00/Yr. – USD $/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

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