IT Specialist

We are hiring an IT Specialist for our growing team. The IT Specialist is responsible for installing, configuring, maintaining, and troubleshooting a wide range of software and hardware used throughout the company's operations.

• Acts as software and hardware support to the entire enterprise, providing technical assistance to all employees.
• Responds to user requests for service and determines the nature and extent of support needed.
• Provides support or refers to the appropriate staff member.
• Installs, configures, maintains, and troubleshoots a wide range of software and hardware used throughout the company's operations. Performs hardware/software upgrades as needed.
• Responds to hardware problem calls on-site or over the phone for users.
• Investigates error messages and determines resolution.
• Calls software vendors or accesses online technical support to obtain software updates.
• Investigates appropriate areas of potential problems and determines resolution.
• Acts as an administrator of various systems and platforms, creating and maintaining user accounts, password resets, and troubleshooting logins.
• Responsible for accurate and efficient networking of company devices, including running cables, configuring network devices, setting up routers, etc.
• Strong technical knowledge of networking concepts and configurations.
• Ability to lift up to 50lbs, climb ladders, and work on your feet for the duration of your shift.
• Accountable for ensuring continuity of computer system services for users by providing technical expertise and assistance with installing, modifying, and repairing hardware.
• Occasional travel out of town for extended periods and travel up to 300 miles a day.
• Work extended hours with minimal notification.
• Other duties as assigned by supervisor.

• High School or GED.
• Computer certifications are preferred.

• Valid driver's license.
• Strong knowledge of computers and computer programs and experience as an administrator.
• Ability to work independently with minimal supervision.
• Ability to prioritize work and meet strict deadlines.
• Professional interaction with staff and clients.
• Ability to coordinate and manage multiple tasks with attention to detail and organization.
• Ability to document detailed processes.
• Knowledge of addictions preferred.
• Competency in problem-solving, stress management, ethics, and team building.
• Flexibility to adapt to schedule changes and to assume responsibilities not delineated in the job description related to work as a member of an addiction treatment team.

ARC full‑time employees enjoy an attractive benefits package for employees and their families, including health, dental, vision, and life insurance; a 401(k) plan with company matching; and generous paid vacation, sick, holiday, and maternity/paternity leave policies.

Addiction Recovery Care, LLC and its affiliated entities are an equal opportunity employer.

ADA Disclaimer:
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.