Billing Specialist; Public Utilities

Reports To

AMI Analyst

Non-Exempt

Personnel System - Requires satisfactory completion of a six-month probationary period.

111

No

The purpose of this job is to perform administrative/clerical functions associated with auditing and authorizing the issuance of bills for all active water business accounts. Duties and responsibilities include, but are not limited to, preparing, reviewing, and auditing consumption reports; identifying accounts requiring meter verification and issuing work order requests; correcting and rerunning reports; processing monthly bills and delinquency reminders; assessing penalties on delinquent accounts;

maintaining records; and performing additional tasks as assigned.

Work Schedule:

Monday, Tuesday, Thursday, Friday 8 am - 5 pm;
Wednesday 8 am - 6 pm; with occasional opportunity for overtime. May be required to work on religious holidays. Regular and predictable attendance is required. Must work cooperatively with others.

High school diploma or equivalent with one year of computerized water billing, auditing, or related experience required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.

The following duties are representative of the essential functions of this position. They are not intended to be all-inclusive. Additional duties may be assigned as needed.

• Pre-Billing Review

  Prepares the "Exceptional Listing" (high/low consumption report) before each billing cycle to ensure data accuracy.

• Consumption Audit

  Audits Exceptional Listing for unusually high or low water consumption. Initiates meter reading verification as needed and notifies customers once usage is confirmed.

• Work Order Management

  Creates and processes work orders for meter reading verifications and meter adjustments.

• Meter Adjustment Processing

  Reviews completed work orders for replaced meters or registers and prepares adjustment request forms to ensure accurate billing.

• Data Correction and Entry

  Updates and reruns the Exceptional Listing after work orders are completed; enters corrected consumption data into the billing system.

• Billing File Transfer

  Transfers billing files electronically to the third‑party vendor each billing cycle for statement printing and mailing.

• Reporting
  • Runs the monthly "No Bill" report after each cycle.
  • Generates the postal code and address cleanse report to maintain accurate billing addresses.
    • Contact the customer by phone or email to verify information.
    • Update information in the CIS system.
  • Runs various other reports as needed, including:
    • Zero Consumption Reports to identify inactive or potentially faulty meters.
    • Penalty Exception Reports to review waived or pending late fees.
    • Meter Read Exception Reports to flag estimated or unread meters.
    • Final Bill Audit Reports to verify the accuracy of final account charges.
    • Revenue Comparison Reports to track billing trends across billing cycles.
• Special Billing Responsibilities
  • Calculates monthly industrial surcharges based on data from the Water Reclamation Facility.
  • Bill monthly septic tank charges based on Water Reclamation Facility reports.
  • Processes billing charges for final accounts.
  • Bills industrial cost recovery and fire service accounts monthly.
• Penalty Assessment and Delinquency Notices

  Assesses penalties on past due accounts and runs reminder notices for delinquent customers.

• Record Keeping
  • Maintains monthly records of meter reader errors.
  • Keeps a daily log of billing activities and transactions.
• Customer Support
  • Assists Customer Service Representatives with processing final account billings as needed.
  • Responds to customer emails, providing accurate and timely information or directing inquiries to appropriate personnel.
  • Answers phone calls, provides general information, directs calls, and returns messages.
  • Responds to routine requests from staff, officials, and the public.

Additional Duties:
Performs other related duties as assigned to support departmental operations.