IT Support Technician II

Posting Details

Posting Number: S15108P

Working Title:

IT Support Technician II
Department:
Vet Med-Information Technology

• Classification Title
  : IT Support Technician II
• FLSA
  :
  Non-Exempt
• FTE
  : 1.00
• Minimum Qualifications
  :
  High school diploma or equivalent and 2 years of related experience
• Preferred Qualifications
  :

The IT Support Technician II is a member of the IT Client Services team and serves as a representative of the IT department to faculty, staff, and students within the College of Veterinary Medicine. This role provides technical support across a range of end-user systems and environments, supporting daily operations in academic, clinical, and research settings. A high level of professionalism, strong communication skills, and a customer service-focused approach are essential.

• Primary responsibilities include providing technical support for:
  • Desktops and laptops
  • Cell phones and tablets
  • Network printing
  • Computer imaging
  • Basic networking tasks
  • Classroom and conference room IT support
  • Hospital IT support
  • Research lab IT support
  • Other related IT tasks
• This position will consult with the supervisor and other colleagues as needed but must also be able to work independently. Use of the Web Help Desk ticketing system utilized by the College is expected and required. While primarily a member of the IT Client Services team, this role may also provide ongoing support to other teams as needed.

• Demonstrates strong analytical and problem-solving skills to diagnose and resolve technical issues.
• Provides professional, customer-focused technical support with clear verbal and written communication.
• Effectively manages multiple priorities while working both independently and collaboratively.
• Adapts to evolving technologies and supports clients with varying levels of technical expertise.

Lift and move computer equipment independently or with assistance from colleagues. This position will spend long periods of time working on computers. The support environment may include working in laboratory settings where chemicals and biological agents are present, in hospital care settings in the presence of animals and people from the public, and in auditorium settings in the presence of over 100 people at times.

• Is having a Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) yes.

• Credit and P-Card policy:
  Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
• Background Investigation Policy:
  Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check.
  
  You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Location of Vacancy:
Athens Area
Advertised Salary:
Commensurate with Experience
Posting Date: 05/05/2026
Open until filled:
Yes
Closing Date: