Training & Communication Coordinator

Training & Communication Coordinator

Department: DAR-Client Services

Location:

Athens Area

Reporting to the Associate Director of Client Services, this role independently develops, coordinates, and manages communication, training, and user‑support initiatives for the Giving and Alumni Information Link (GAIL), the University’s primary alumni and donor engagement system. The position also provides in‑depth support for the UGA Foundation’s financial accounting platform (UGAF@Work) through the creation of training materials, delivery of user instruction, and provision of frontline assistance.

Key responsibilities include designing, developing, and maintaining instructional content; facilitating in‑person, virtual, and online training programs; and providing direct end‑user support for both fundraising and financial systems. The incumbent consults with campus stakeholders to assess communication and system needs, collaborates with central administrative teams to ensure successful project execution, and applies advanced knowledge of both platforms to guide users and resolve issues.

• Understanding of system modules, role‑based permissions, and cross‑module functionality
• Ability to independently learn, test, diagnose, and resolve access issues, and implement HTML/CSS updates for various platforms
• Skill in developing curricula, instructional materials, visual aids, and multimedia content, and in adapting content for diverse audiences
• Competence in course setup, registration management, class logistics, and monitoring training effectiveness
• Ability to provide ongoing support for system users, resolve helpdesk tickets, and ensure continuity of operations across platforms
• Strong skills in consulting, translating technical concepts, preparing documentation, and facilitating meetings or steering committees
• Ability to plan, coordinate, and execute training initiatives, workshops, and campaigns while managing multiple priorities simultaneously
• Ability to evaluate system gaps, synthesize feedback, validate data accuracy, and make actionable recommendations for improvement
• Competence in optimizing web architecture, publishing instructional resources, and maintaining usability, accessibility, and branding standards
• Ability to maintain technical proficiency, adapt to evolving institutional systems, and respond effectively to shifting priorities
• Ability to work across departments, ensure cross‑training, guide discussions toward alignment, and support campus‑wide initiatives
• Ability to handle sensitive information discreetly and appropriately

• Graduation from an accredited college or university or 1–2 years of related higher education experience, or any equivalent combination of mass communication projects training and experience
• Experience with fundraising (Constituent Relationship Management/CRM) platforms (e.g., Blackbaud)
• Experience leading training or teaching classes for one or more people
• Experience providing customer support to one or more people in a professional business setting
• Experience with creating and managing mass communication efforts (e.g., newsletters, announcements, email communications) to large audiences
• Experience with creating clear and concise training materials (documents, videos, instructional aids, workbooks)
• Ability to establish and maintain effective working relationships with internal staff, campus units, and alumni

Bachelor’s degree in a related field or equivalent.

• Serve as subject matter expert (SME) for the UGAF financial platform and supported CRM systems.
• Independently learn, test, and apply new system modules, tools, and feature enhancements.
• Maintain deep understanding of role‑based permissions, cross‑module functionality, and system configurations.
• Diagnose and resolve user access, security, and role assignment issues.
• Provide guidance and training on financial report listings, navigation, and report generation.
• Identify system gaps and coordinate updates with technical partners.
• Escalate complex cases appropriately…