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Customer Support Agent​/Italian Speaker

Job in Athens - Greece
Full Time position
Listed on 2018-10-12
Job specializations:
  • Customer Service
    Call Center, Customer Service Rep, Retail Customer Service, Web Support
  • Language/Multilingual
Job Description & How to Apply Below
Position:  Customer Support Agent (Italian Speaker)
- Initial Contract: 12 months (renewable)
- Working hours is 8 hours per day/5days per week
- Working hours based on client’s needs , mainly Monday – Sunday: 08:00 – 24:00

Responsibilities:
- To respond and record consumer enquiries/questions raised through free phone lines for customers.
- To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
- To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
- To ensure all support calls and (when applicable) s are answered and resolved within the agreed SLAs and logged appropriately.
- To troubleshoot through the use of open questions, support documents and system training.
- To be able to offer recommendations to common problems or frequently asked questions
Position Requirements
High School
- Knowledge of native Italian;
​- Knowledge of English (B2/C1​);
- Writing speed: 20 words per minute;
- Good communication skills;
​- Customer service experience is a plus.
Required Language Skills:
  • Italian - Very good
  • English - Good
Additional Information / Benefits
- Salary: 1045.72euros gross (x14) + monthly performance bonus 0-200euros.
- Health Coverage by the Greek Social Security Foundation (IKA) plus private health care for all employees
- Travel Expenses: Paid by our client;
- Accommodation: Our client offer the first 14 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations;
- The company also offers Greek lessons, free Real Estate Agency fee & other Benefits.
Questions to answer on applying for this job
  • Are you an native Italian speaker?
Contact Information
Contact Name: Cross Border Talents
Preferred method of contact: Email with CV via Application Box below.
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