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Technical Support Agent with Polish

Job in Athens - Greece
Full Time, Contract position
Listed on 2018-08-09
Salary 1045.72 EUR Monthly
Job specializations:
  • Customer Service
    Bilingual Call Center, Call Center, Customer Service Rep, Web Support
  • Support/Help Desk
Job Description & How to Apply Below
* Effectively and efficiently to manage length of calls ensuring minimum consumer inconvenience.
* Provides basic to moderately complex support to all customers on the client’s products, systems, peripherals and software,
in some cases, using communication skills to direct customers to third parties or other locations for further support.
* Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems.
* Tracks and follows cases to ensure that they closed in an efficient and timely manner.
* Provides and maintain strong, professional relationship with all of the client’s customers and show empathy for our
customers at all times.
Position Requirements
High School,   Less than 1 Year work experience
* With experience at least 3 months in similar position (technical support & customer service)
Graduates of High School (preferable: College, University)
* Native or fluent Polish speakers
* Fluent English
* Good Knowledge of PC (hardware, software, internet)
* APPLE PRODUCTS it’s a plus;
* Excellent communication skills
* Strong team spirit
* Passionate about customer services
Required Language Skills:
  • Polish - Very good
  • English - Very good
Additional Information / Benefits
* Fixed term contract 12 months
* Working hours based on client’s needs , mainly Monday – Friday:24/7
* Paid travel Expenses
Contact Information
Contact Name: Cross Border Talents
Preferred method of contact: Email with CV via Application Box below.
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