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Technical Support Agent with Spanish

Job in Athens - Greece
Full Time, Contract position
Listed on 2018-08-09
Salary 1045.72 EUR Monthly
Job specializations:
  • Customer Service
    Bilingual Call Center, Call Center, Customer Service Rep, Web Support
  • Support/Help Desk
Job Description & How to Apply Below
* Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her
enquiry.
* Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as
possible, recognizing more complex problems and escalating accordingly
* Provides basic to moderately complex support to all customers on the client’s products, systems, peripherals and software,
in some cases, using communication skills to direct customers to third parties or other locations for further support.
* Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems.
* Tracks and follows cases to ensure that they closed in an efficient and timely manner.
* Provides and maintain strong, professional relationship with all of the client’s customers and show empathy for our
customers at all times.
* Follows Contact Center procedures and ensure availability to take calls, adopting the call handling procedure and code guidelines.
* Provides feedback on a daily basis to the Team and ACMs on new/emerging issues that have identified and work to
proactively highlight areas that need to be improved.
* Be positive and proactive and have a desire for positive improvement in quality.
* Takes on board feedback and adapt skills accordingly.
* Other duties as assigned.
Position Requirements
High School
* Graduates of High School (preferable: College, University)
* Native or fluent Spanish speakers
* Fluent English (Proficiency level)
* Good Knowledge of PC (hardware, software, internet)
* Windows, MS Office Suite, Skype, IOS, Windows Media Player, Windows
* Messenger, Apple Products
* Excellent communication skills
* Strong team spirit
* Passionate about customer services
Required Language Skills:
  • Spanish - Very good
  • English - Very good
Additional Information / Benefits
* Fixed term contract: 12 months
* Working hours is 8 hours per day/5 days per week
* Working hours based on client’s needs, mainly Monday – Sunday: 08:00 – 24:00
* Paid travel Expenses;
* Accommodation: the first 15 days of stay are in Hotel, during this time will have a company looking for accommodation according to your expectations.
* Greek lessons, free Real Estate Agency fee
& other Benefits
* Monthly performance bonus: 0- 200 euro
Contact Information
Contact Name: Cross Border Talents
Contact Phone: +359895762832
Preferred method of contact: Email with CV via Application Box below.
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