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French Team Leader

Job in Athens - Greece
Posted by SpotOn Connections
Full Time position
Listed on 2019-02-18
Job specializations:
  • Customer Service
    Customer Service Rep, Entry Level Customer Service
  • Language/Multilingual
    Linguistics, English Speaking
Job Description & How to Apply Below
Position: French Team Leader - Athens

As a team leader, you will be responsible for supervising, managing and motivating inbound customer service advisors (chatting), on a daily basis. Responsibilities: • Create an inspiring team environment with an open communication culture

• Set clear team goals

• Delegate tasks and set deadlines

• Oversee day-to-day operation

• Motivate team members

• Discover training needs and provide coaching

• Listen to team members’ feedback and resolve any issues or conflicts

• Recognize high performance and reward accomplishments

• Respond to general queries from customers, clients and team members

• Develop action plans to optimize performance and drive continuous improvement

Requirements

• Degree in Management or training in team leading is a plus

• Experience in a call center environment preferred

• Experience in a leadership role within a chat team required

• Banking or financial industry experience

• Excellent PC skills, especially MS Excel

• Fluent in Italian language especially written and good command of English

• Organizational and time-management skills

• Decision-making skills

• Customer orientation and ability to adapt/respond to different types of characters

• Ability to work 24/7 (which will include evening, night shifts and weekend support)

The Company offers:

• Competitive remuneration package

• Opportunities for international Career through our International Mobility program

• A challenging working environment If interested, please send your CV to (Please contact us using the "Apply for this Job Posting" box below)
Position Requirements
High School,   Less than 1 Year work experience
Contact Information
Preferred method of contact: Email with CV via Application Box below.
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