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Czech Speaking Consultants

Job in Athens - Greece
Posted by Just Europe Jobs
Full Time position
Listed on 2018-11-01
Salary 16000 EUR Monthly
Job specializations:
  • Customer Service
    Bilingual Call Center, Customer Service Rep, Entry Level Customer Service
  • Sales
    IT Sales
Job Description & How to Apply Below
Position:  Czech Speaking Consultants, Athens
Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry.
  Provides basic to moderately complex support to the client’s customers on services, systems, and software, in some cases, using
  communication skills to direct customers to third parties or other locations for further support.
  Tracks and follows cases to ensure that they closed in an efficient and timely manner.
  Provides and maintain strong, professional relationship with all customers and shows empathy for customers at all times.
  Follows Contact Centre procedures and ensure availability to take calls, adopting the call handling procedure and AUX code
  Provides feedback on a daily basis to the Team and Supervisors on new/emerging issues that have identified and work to proactively
  highlight areas that need to be improved.
  Is positive and proactive and has a desire to positively improve quality.
  Takes on board feedback and adapts skills accordingly.
  Other duties as assigned
Position Requirements
High School,   Less than 1 Year work experience
Native standard or fluent Czech speakers
  Fluent English
  Good Knowledge of PC (hardware, software, internet)
  Windows, Ms Office Suite, Skype, Windows Media Player, Windows Messenger
  Excellent communication skills
  Strong team spirit
  Passion about customer services
Required Language Skills:
  • Czech - Very good
  • English - Good
Additional Information / Benefits
* Induction (full time) and Ongoing Training

* Modern, Pleasant Working Environment (casual dress code!)

* Career Development Opportunities

* Discounts in many shoping centers

* Flight Ticket to Greece
Questions to answer on applying for this job
  • Are you available to start as soon as possible?
  • When is your earliest available date to start ?
Contact Information
Contact Name: Just Europe Jobs
Preferred method of contact: Email with CV via Application Box below.
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