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Italian Client Care Advisors

Job in Athens - Greece
Posted by Just Europe Jobs
Full Time position
Listed on 2018-06-16
Salary 16000 EUR Yearly
Job specializations:
  • Customer Service
    Bilingual Call Center, Customer Service Rep
  • IT/Tech
    IT Support
Job Description & How to Apply Below
Position:  CUSTOMER CARE ADVISORS (ITALIAN)
A customer care advisor, will act as a liaison,provide product/services information and resolve any emerging problems that ourclients might face with accuracy and efficiency. The target is to ensureexcellent service standards and maintain high customer satisfaction.
Your Mission


●  Manage large amounts of incoming calls
●  Identify and assess customers’ needs to achievesatisfaction
●  Build sustainable relationships of trust throughopen and interactive communication
●  Provide accurate, valid and complete informationby using the right methods/tools
●  Meet personal/customer service team targets andcall handling quotas
●  Keep records of customer interactions, processcustomer accounts and file documents
●  Follow communication procedures, guidelines andpolicies
Position Requirements
High School,   Less than 1 Year work experience
Your Profile
Proven customer support experience orexperience as a client service representative
Fluency in Italian language and good command ofEnlgish {written and Verbal}
Good MS Office skills
Strong phone contact handling skills and activelistening
Customer orientation and ability toadapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and managetime effectively
Required Language Skills:
  • Italian - Very good
  • English - Very good
Additional Information / Benefits
The Company offers:
Competitive remuneration package
Opportunities for international Career through International Mobility program
A challenging working environment
Contact Information
Contact Name: Just Europe Jobs
Preferred method of contact: Email with CV via Application Box below.
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