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Italian Customer Technical Advisor

Job in Athens - Greece
Other locations: Athens
Full Time position
Listed on 2020-12-23
Job specializations:
  • Customer Service/Help Desk
    Bilingual Call Center, Call Center, Customer Service Rep
  • Language/Bilingual
Job Description & How to Apply Below
Position:  Italian Customer Technical Advisor | Athens, Greece
Your Role as a Customer Technical Advisor:
-Respond and record consumer inquiries/questions raised through free phone lines for customers;
-Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
-Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
-Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
-Troubleshoot through the use of open questions, support documents, and system training;
-Offer recommendations to common problems or frequently asked questions.
Position Requirements
High School
Requirements for the Customer Technical Advisor:
-HighSchool Diploma or Higher
-Native/Fluent Italian;
-Writing speed: 20 words per minute
-Active Listening
-Good Problem Solving Skills
-Strong troubleshooting skills
Required Language Skills:
  • Italian - Very good
Additional Information / Benefits
Cross Border Talent's Offer:
-Paid travel Expenses;
-Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;
-Renewable contract of 12 months;
-Health Coverage and Private Health Care;
-Attractive Salary with performance bonus;
-Working hours: 40h per week = is 8 hours per day / 5 days a week;
-Greek lessons
-Free Real Estate Agency Fee
Contact Information
Contact Name: CBT - Cross Border Talents
Preferred method of contact: Email with CV via Application Box below.
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