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Italian Tech

Job in Athens - Greece
Full Time, Contract position
Listed on 2019-11-11
Job specializations:
  • Support/Help Desk
    Technical Support
  • IT/Tech
    Mobile Technology
Job Description & How to Apply Below
Position:  Italian Tech. Support
Are you into tech? Get ready!

Benefit from a unique opportunity to become customer representative for one of the Big Four tech companies! A perfect work environment of latest technology, located only 5 minutes from the sea, is waiting for you in Greece!

Job description:

Support Italian customers via incoming calls
Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
Assist customers to manage/secure their account & passwords
Set-up repairs for hardware-related issues
Escalate unresolved cases by contacting 2nd level support advisors
Maintain high customer satisfaction
Advisors have many opportunities to advance their career & level up within the department. Resolution of technical issues, customers’ satisfaction & great team spirit are all taken into account. Also, good performance is rewarded on monthly base with bonuses. Roundtables, meetings & self-guided training help advisors be up-to-date with products & new releases. Last but not least, supervisors are always next to advisors for help!
Position Requirements
High School,   Less than 1 Year work experience
Skills & Experience required:

Fluency in Italian
Familiarity with iOS and/or MacOS, or comparable technology, is preferred
Advanced English knowledge
Great communication skills
Prior customer support experience
Strong troubleshooting skills
We offer:
Required Language Skills:
  • Italian - Good
Additional Information / Benefits
Competitive salary
2 extra full salaries per year
Monthly performance-based bonus
Complete relocation package (flight tickets & accommodation assistance)
Contact Information
Contact Name: HeadHunt International
Preferred method of contact: Email with CV via Application Box below.
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