Customer Support Specialist; AP- SE Region

Position: Customer Support Specialist (AP1) - SE Region
Customer Support Specialist (CSS)

Position Overview

Are you an experienced administrative professional eager to start a rewarding career in public service? Join Opportunities for Ohioans with Disabilities (OOD) as a Customer Support Specialist, where you will support our Vocational Rehabilitation (VR) professionals. Your responsibilities may include greeting customers in the reception area, answering phones, fielding general questions, and routing calls. You may also provide information about vocational rehabilitation services, maintain office calendars for client meeting rooms, conference rooms, and state vehicles, and handle general administrative duties such as processing mail, creating packets, and maintaining office supplies.

If you are ready to make a positive impact and support our mission, we would love to hear from you!

Customer Support Specialist Duties

* Provide coverage for the office phone and front desk by responding to routine inquiries from participants with disabilities and/or the public as well as maintaining the sign in/out sheets and greeting guests.

* Process, distribute, scan, and upload incoming mail as well as print and process outgoing mail.

* Support staff by composing correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology.

* Complete data entry, and schedule intake meetings for people with disabilities applying for OOD services.

* Provide ongoing case service and programmatic support through correspondence, follow-up and reminder phone calls, supporting OOD Hiring Events, running reports, and more.

A Successful Customer Support Specialist

* Delivers excellent customer service.

* Is time-efficient, organized, and quality-driven.

* Has the ability to multi-task.

* Displays excellent communication skills.

* Works well in a team environment.

* Effectively utilizes office technology and tools.

Opportunities for Ohioans with Disabilities will not sponsor applicants for work visas.

Classification:
Administrative Professional 1

Bureau of Vocational Rehabilitation Division Overview

OOD's Bureau of Vocational Rehabilitation (BVR) and Bureau of Services for the Visually Impaired (BSVI) provide vocational rehabilitation (VR) services to eligible individuals with disabilities to assist them to attain and maintain competitive integrated employment. OOD works with adults seeking to enter the workforce or retain a job, and with youth beginning at age 14 to assist them as they transition from high school into college and/or the workplace.

For more information,  to view the OOD Vocational Rehabilitation Fact Sheet.

Pay Information

Starting salary will be step 1, subject to law or union contract requirements. New hires advance to the next step in the range after 6 months and annually thereafter. There are cost of living increases to these rates each year and additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

Pay Range

OCSEA 27

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Hourly

$22.59

$23.28

$23.65

$24.27

$24.88

$25.61

$26.54

Annual

$46,982.42

$48,418.24

$49,189.71

$50,475.15

$51,760.59

$53,260.27

$55,210.06

Location Requirements

Position availability in the following locations:

* Athens BSVI/BVR - 86 Columbus Road, Athens, Ohio 45701

* Columbus BSVI/BVR- 150 East Campus View Boulevard, Suite 100. Columbus, Ohio 43235

This position is required to be in office 5 days a week. Reporting details will be provided by the supervisor before the start date. Employees must reside at a location that allows for reasonable response time to workplace reporting requirements.

Daytime travel within Ohio may be required. The selected candidate must provide own transportation or, in order to operate a state vehicle, must have a valid driver's license.

Applications and Selections

Please ensure your online application and work experience clearly indicates how you meet minimum qualifications (MQs). Applications that fail to demonstrate how they meet minimum qualifications will not be considered. If you meet the MQs through education, transcripts are required for consideration by attaching directly on the Additional Attachments section of the application (Step
7) or via email to OOD.Talent Acquisitiono.gov.

"See resume" is not a substitution for completing work experience and/or supplemental questions. Answers to the supplemental questions must also be supported by the work experience/education sections of the application. If "See Resume" is used in place of work experience, your application may not be considered.

Applicants can check their application status and all vacancy-related email correspondence on "My Jobpage." On the Careers.

Ohio.

Gov job search webpage, once signed in the link to My Jobpage is displayed under the Team Ohio logo. Applicants who require technical assistance (e.g., issues logging in or other system-related issues) should…