Cashier; Ace

Overview

Head Cashier

Role Description

Reports to:

Store Leader

• Ensure each customer receives outstanding service which follows the W.O.W. process and by mystery shop standards
• Greet customers as they enter the store
• Troubleshoot point of sale problems
• Effectively train and direct the activities of cashiers assigned to the front end and set the standard for customer service
• Ensure that associates assigned to the front-end consistently follow all policies and procedures including established safety procedures; communicate issues to management
• Perform cash pulls, make change orders and deposits in accordance with established policies
• Ensure that merchandise displays in the front-end area remain clean, organized and well-stocked
• Ensure return merchandise is restocked to the correct product location on the sales floor and that all damaged and defective merchandise is properly labeled
• Answer incoming telephone calls following company’s guidelines
• Tactfully and pleasantly deal with customers
• Maintain awareness of all promotions and advertisements
• Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines
• Perform other tasks as assigned from time to time by store leadership
• Solicit customers to open an Ace Rewards card, issue receipts, refunds, credits or change due to customers
• Act as lead cashier without formal supervisory responsibilities in training and reviewing the work of cashiers
• Assist with the work schedule of cashiers
• Promote Ace Rewards to all customers, and maintain all related supplies
• Ensure Cashiers are asking customers if they are enrolled in Ace Rewards and enrolling new customers who are not
• Ensure Cashiers are making customers aware of Customer Experience OSAT Surveys and posting results internally
• Advise leadership of any personnel increases or reductions needed

• Conduct Cashiers meetings; provide training and development of new associates in the assigned department
• Order and maintain all training supplies, associate uniforms, including nametags and vests, and related supplies
• Advise leadership when associates violate company policies
• Assist leadership in the interviewing of new cashiers
• Relay communication to associates from management and vice versa
• Assist Customers with complaints, unless they require a leader
• Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting
• Review and follow company policies and procedures
• Perform other assigned tasks as requested by leadership
• Provide motivation and leadership to associates in assigned department
• Always be patient and helpful under pressure with associates and customers
• Cooperate with others and work well as part of a retail team
• Provide and accept constructive suggestions and instructions
• Prioritize work to keep department on task

• Work on your professional development through leadership training opportunities (self-directed learning, local business events, Ace learning and industry events, etc.)
• Successfully complete Cashier Onboarding on Ace Learning Place

• High School degree, some college preferred
• Prior experience managing associates and handling cash, preferably in a retail environment
• A commitment to service, excellence and customer satisfaction
• Ability to take leadership role in training and coaching team members on skills needed to positively impact sales
• Ability to communicate with associates and customers
• Demonstrate strong attention to detail
• Maintain composure while supervising multiple tasks and handling customer complaints
• Solid team player with excellent interpersonal skills with a strong willingness to learn
• Knowledge of retail computer systems, electronic cash registers, MS Word, and Excel

Pay rate: $11.00/hr